K
Kong Hing Telecom Co. Limited
平台客戶服務經理
2 months ago
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Important information
Contract type:
Permanent
Location:
Hong Kong Island, Hong Kong
Work mode:
Onsite
Published on:
11 August 2026
What they need
職位名稱：平台客戶服務經理
工作地點：觀塘
工作時間：上午10時半至下午8時，5天工作制
工作內容：
- 回應及跟進電訊平台客戶在線上及電話的查詢和投訴，提供優質的客戶服務
- 協調及處理客戶賬戶、賬單及付款事宜
- 分析客戶反饋數據，提出改善建議以提升客戶滿意度
- 配合市場推廣活動，向客戶介紹及推廣公司產品及服務
- 與內部部門緊密合作，確保客戶得到高效率和全面的支援
工作要求：
- 具有相關客戶服務或電訊行業工作經驗優先
- 良好的溝通及客戶服務技巧，能以粵語、普通話及英語流利溝通
- 熟悉電腦操作及常用軟件，如Microsoft Office
- 細心、耐心及富同理心，能應付高壓工作環境
- 積極進取及對工作充滿熱忱
- 歡迎應屆畢業生、ING簽證及新移民申請
員工福利：
- 提供每小時超時工作津貼港幣$75
- 銀行假期
- 有薪年假
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