礼宾员

• 负责宾客迎送、行李接送、问询引导及礼宾服务，确保提供专业、细致、有温度的前台接待体验。 2. 协助办理入住与退房相关手续，协调客房、餐饮、交通等资源，高效响应宾客个性化需求。 3. 管理寄存物品、信件收发、票务代办等日常礼宾事务，保障服务流程规范、准确、可追溯。 4. 熟悉酒店设施、周边商圈及城市信息，主动为宾客提供实用资讯与出行建议。 5. 及时处理宾客咨询与合理诉求，协同相关部门妥善解决现场问题，维护酒店服务品质与品牌形象。
• 大专及以上学历，旅游管理、酒店管理、会展经济与管理、商务英语等相关专业优先。 2. 具备1年以上高星级酒店或高端服务场所礼宾、前台、客户服务类岗位工作经验，熟悉五星级服务标准与操作流程。 3. 普通话标准流利，具备良好的英语听说能力，能熟练使用英语进行日常沟通与书面记录。 4. 形象气质佳，亲和力强，具备出色的沟通表达、应变协调及跨部门协作能力。 5. 责任心强，注重细节，能适应轮班制工作安排，具备较强的服务意识与抗压能力。

At HUALUXE Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As an international premium hotel brand created with the customs of Chinese consumers in mind, HUALUXE integrate unique local cultural heritage into hotel design and service, exhibiting the art of Chinese hospitality that revolves around ‘eat’ and ‘meet’.

At HUALUXE, we provide guests an immersive Chinese culture experience and bring Chinese aesthetic into daily life.

Our colleagues don’t just acknowledge our values, they enhance them.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.