鹏瑞利(成都)实业有限公司
养老客服主任
2 months ago
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Important information
Contract type:
Permanent
Location:
Guangzhou, Guangdong Province, China
Work mode:
Onsite
Published on:
12 August 2026
What they need
该职位来源于猎聘 1、根据医院发展战略和服务理念，制定客户服务与维系工作计划；
- 负责客服流程体系建设和售前、售后实施，开展客户满意度调查工作，及时了解客户需求；
- 管理客户档案及健康服务档案，对客户资源进行统计分析；
- 组织客服服务技能提升培训，提高客户满意度；
- 指导客服专员处理客户咨询和投诉，并监督客服专员定期做好客户回访工作；
- 内部管理：指导下属员工制定阶段工作计划并督促执行，每月对下属员工工作进行考核. 7. 负责组织开展客户合同续签，入退住流程的发起及办理跟进； 8．协助销售经理开展营销相关工作。 9. 对接机构管理系统，梳理各部门需求，推进及完善系统功能。
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