客户服务代表-日语

该职位来源于猎聘

• Pro-active managing of the quotation process and send the AT&S quotation on time
• Advice of customer on AT&S product portfolio
• Contact person for commercial topics and cross-disciplinary coordination of all requests related to a specified customer
• Evaluate customer related requests and define the correct route into the organisation
• Managing the interface to

OH, PE, SE, the plants and AM’s

• Follow up and track overdue invoices;

communicate status within the defined organization

• Give input to the monthly/quarterly quotation analysis
• Responsible for the accuracy of the system base data
• Continuous improvement of process landscape
• Provide input/information to the AM/KAM for a customer meeting and be the host if AM/KAM is not available
• Organizing and support of customer visits
• Independent handling of defined customers (must be agreed with Div. CSO)
• Support function of SCS (Lead has AM/KAM)
• Escalation on delivery times
• Collect customer feedback on quotes and opportunities
• Follow up credit limit request
• Escalation on overdue invoices