高级交互设计工程师

该职位来源于猎聘 About the Team The Bosch Global Business Services (GBS) team is the engine that drives operational excellence across our enterprise. We are a multidisciplinary team of experts partnering with key internal functions—including Logistics, Finance, Purchasing, and HR—to design, implement, and continuously improve the services that power our global business. We are on a mission to move beyond traditional metrics and create service experiences that are not only efficient and effective but also intuitive, user-centric, and emotionally intelligent. The Opportunity This is more than a service design role; this is an opportunity to solve complex, human-centered challenges at a global scale. We are looking for a Senior Service Designer to lead the end-to-end design of services within our most critical business areas. You will be tasked with untangling highly complex projects where stated metrics don't match the human experience. You will go beyond mapping journeys to address the deep-seated "why" behind user behavior, including navigating organizational politics, influencing stakeholder mindsets, and designing for negative customer emotions. If you are a systems-thinker who thrives on complexity and is passionate about demonstrating the strategic value of design, we want to hear from you. Key Responsibilities As a Senior Service Designer, you will be responsible for leading projects from discovery to implementation, ensuring the creation of holistic and user-centric service solutions.

• Lead Complex Service Design Projects: Own and deliver end-to-end service design for our internal partners in Logistics, Finance, Purchasing, and HR, from initial problem framing to live implementation and iteration.
• Synthesize Human and Business Needs: Conduct in-depth qualitative and quantitative research, including ethnographic studies, stakeholder interviews, and data analysis, to uncover latent needs and frame problems accurately. You will be expected to create detailed user journey maps, service blueprints, and other visualizations to reveal pain points and opportunities.
• Navigate Organizational Complexity: Act as a strategic advisor to GBS leadership and functional stakeholders. You will be expected to facilitate difficult conversations, mediate between conflicting priorities, and build consensus around a user-centered vision.
• Drive a UX-Driven Approach: Champion a human-centered design culture within the GBS organization. You will educate stakeholders on the value of a UX-driven approach, especially in addressing intangible issues like low user satisfaction despite achieving quantitative targets.
• Prototype and Test Holistically: Design and facilitate the prototyping of new service concepts, which may include digital tools, process changes, communication strategies, and organizational shifts.
• Mentor and Coach: Guide and mentor junior designers and other team members, fostering a culture of collaborative, high-quality design work.
• Communicate with Impact: Translate complex systems, processes, and user insights into clear, compelling narratives and design artifacts for stakeholders at all levels, from operational teams to C-suite executives. Who You Are
• An Experienced Practitioner: You have 8+ years of experience in service design, UX design, or a related field, with a strong portfolio of launched projects that demonstrate strategic thinking and tangible impact.
• A Master of Craft: You have expert-level skills in the core service design toolkit (e.g., journey mapping, service blueprinting, workshop facilitation, prototyping).
• A Strategic Thinker: You don't just solve the problems you're given; you reframe them. You can connect user needs to business objectives and think systemically about how services, processes, and people interact.
• An Empathetic Leader: You are a natural collaborator who builds trust easily. You have experience leading multidisciplinary teams and are skilled at managing complex stakeholder relationships with empathy and influence.
• Resilient and Pragmatic: You are comfortable with ambiguity and are energized by complex challenges. You can balance idealistic vision with pragmatic execution, making smart trade-offs to maintain momentum.
• A Superb Communicator: You are an articulate and persuasive storyteller who can bring ideas to life for any audience. Qualifications
• Essential: o A strong portfolio showcasing your leadership on complex service design projects, from research and strategy through to implementation. o Demonstrated experience designing for both digital and non-digital touchpoints in a complex environment. o Proven ability to lead multidisciplinary teams and manage senior stakeholder relationships. o Expertise in facilitating workshops, co-design sessions, and design sprints.
• Desirable: o Experience working within a Global Business Services (GBS), shared services, or large-scale transformation environment. o Experience in one or more of our key domains: Logistics, Finance, Purchasing, or HR. o Familiarity with applying Agile and Lean methodologies in a service design context.