宾客服务中心接待

• 负责宾客服务中心日常接待工作，包括电话接听、现场咨询、信息登记与转达，确保服务响应及时、准确、专业。 2. 协助办理宾客入住、退房、问询、投诉受理及简单事务协调，按标准流程提供高效、友好的前台支持服务。 3. 维护宾客服务中心秩序与环境整洁，管理常用办公设备及服务物料，定期更新服务信息公告栏与指引资料。
• 大专及以上学历，旅游管理、酒店管理、商务英语、文秘或相关专业优先。 2. 具备1年以上星级酒店、高端物业或大型商业综合体宾客服务/前台接待工作经验，熟悉服务标准与客户沟通流程。 3. 普通话标准流利，具备良好的书面与口头表达能力；掌握基础英语听说能力，能处理常见英文问询。 4. 熟练使用Office办公软件及酒店PMS系统（如Opera、Fidelio等），具备基本的数据录入与信息管理能力。 5. 形象端正，亲和力强，具备较强的服务意识、应变能力和团队协作精神，能在多任务并行环境下保持稳定服务质量。

At HUALUXE Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As an international premium hotel brand created with the customs of Chinese consumers in mind, HUALUXE integrate unique local cultural heritage into hotel design and service, exhibiting the art of Chinese hospitality that revolves around ‘eat’ and ‘meet’.

At HUALUXE, we provide guests an immersive Chinese culture experience and bring Chinese aesthetic into daily life.

Our colleagues don’t just acknowledge our values, they enhance them.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.