客户支持工程师

该职位来源于猎聘 Main Responsibilities:

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• Engage, communicate and co-work with Product Support Organization on escalated technical matters.

Requirements

• Bachelor or master degree;
• Strong communications and interpersonal skills;
• Responsible working attitude, strong team spirits and good ability to provide guidance to team members;
• Ability to work under pressure;
• Proficient in the English language;
• The ability of logical thinking.