技术服务工程师

该职位来源于猎聘 Job Description: Machine start up and commission on-site in conjunction with provide professional training on equipment operation 、maintenance points and service agreement promotion. Provide technical support in the form of troubleshooting either by phone or on site. Handle machine warranty issue, evaluate and validate claims and submit service reports to support claims. Feedback machine quality related issues to support product enhancement. Maintain up-to-date records of required materials，Consistently maintain machine running information to support fleet management. Fix on-site problem as required, including technical solution maintenance proposal Support Parts and Capital Sales. Collect and feedback site customer typical service requirement. Having astute safety awareness and comply with safety regulations of company and customer sites.

Experience requirements: Technology College or technical service experience.

Knowledge / Educational requirements: Technology College in Mechanical or Electrical Engineering and Automation or other relevant major. Electrician certification will be plus points. Computer literate with practical knowledge of MS Office, especially Excel. Basic English ability. Work under the requirements of Epiroc Way. Personality requirements: Hard struggle and be realistic and pragmatic. Team Player Good communications with customers and colleagues. Self-starter, driven by results achievement. Efficient, can work under pressure. Having astute safety awareness 岗位职责： 负责设备现场启动与调试，同时为客户提供设备操作、维护要点及服务协议推广方面的专业培训； 通过电话或现场方式提供故障排查等技术支持； 处理设备保修事宜，评估并核实索赔，提交服务报告以支持索赔流程；反馈设备质量问题以支持产品改进； 维护所需物料的最新记录；持续更新设备运行信息以支持机队管理； 按要求解决现场问题，包括提供技术方案及维护建议； 支持备件及整机销售业务； 收集并反馈客户现场的典型服务需求； 具备敏锐的安全意识，严格遵守公司及客户现场的安全规章制度。 经验要求： 技术院校学历或技术服务相关经验。 学历/能力要求： 机械或电气工程及自动化或其他相关专业，技术院校学历； 持有电工证者优先； 具备计算机操作能力，熟练使用MS Office，尤其是Excel； 具备基础英语能力； 能够按照Epiroc Way的要求开展工作。 个人素质要求： 艰苦奋斗，求真务实； 具有团队合作精神； 与客户和同事保持良好的沟通； 积极主动，以结果为导向； 高效执行，能够承受工作压力； 具备敏锐的安全意识