技术支持工程师及产品工程师

该职位来源于猎聘 JOB TITLE: Technical Support Engineer (or Senior) and Product Engineer. MANAGER: General Sales Manager (China Region) OBJECTIVES:

• knowledge of the use of the product and its installations. - knowledge of the products involved in intrinsic safety and functional safety applications or related experiences.
• In-depth knowledge of safety systems (DCS，SIS) and of the dynamics relating to the applications of the process industry, for the development of possible technical solutions to be proposed to the customer. INTERFUNCTIONAL RELATIONS:
• With HQ for the technical supports related to the standard and non-standard use of products and exchange of technical information on applications and customer requests for the development of new products.
• With the Sales (Engineers) or Managers (GMI as a whole) to interface directly with the customer to show the technical characteristics of the products through personalized presentations or webinars.
• With the Marketing Manager for the drafting of Case History or Application Notes useful as publications for the website. JOB REQUIRMENTS EDUCATION: -
• Diploma as a Technician of Electrical and Electronic Industries.
• Certification as a Functional Safety Engineer will be an advantage. LANGUAGE SKILLS: Knowledge of spoken and written English

Informatics Skills

• Software: MS Outlook, MS PowerPoint, MS Excel, MS Word, Presentations, Internet Research, Word Processing, Electronic File Management, AutoCAD, Microsoft Publisher, Card programming software JOB RESPONSABILITIES ACTIVITIES: -
• Troubleshooting for product use and installation.
• Answers to the customer for questions about the product and its use.
• Coordination with the R&D department for the drafting of technical documentation, for tests to be carried out on the products, or for the resolution of problems that arise on the current product.
• Repair and compilation of test reports on non-compliant products returned to the customer.
• Sales support for technical / commercial presentations and webinars. EXPERIENCE:
• 3 to 10 years of experience in the field of intrinsic and functional safety. -

over 3 years in the repair of electronic circuits in the field of intrinsic and functional safety.

• Experience in the use of laboratory instrumentation and instrumentation for customer interventions. SOFT SKILLS
• Problem solving.
• Flexibility.
• Organization of work in teams and individually..
• Ability to establish good interpersonal relationships with clients and colleagues.
• Constant willingness to learn 职位：技术支持工程师（或高级）及产品工程师 直属上级：中国区销售总经理 核心要求：
• 从事防爆类产品或相关行业。
• 具备防爆继电器/隔离栅等相关产品知识或从业经验；
• 了解安全系统（DCS，SIS）能根据客户应用需求选择对应产品并提供可行的技术解决方案。 跨部门协作关系
• 与总部协作：提供产品标准及非标准使用相关的技术支持，就新产品开发所需的应用技术信息与客户需求开展交流;
• 与销售团队（销售工程师）或管理层协作：通过定制化演示或网络研讨会，直接对接客户并展示产品技术特性；
• 与市场经理协作：撰写案例分析或应用文档,用于网站发布。 任职要求 教育背景
• 电气与电子工业技术专业;
• 持有功能安全工程师认证者优先考虑。 语言能力
• 具备英语听说读写能力。 软件技能
• 熟练使用MS Outlook, MS PowerPoint, MS Excel, MS Word, Presentations, Internet Research, Word Processing, Electronic File Management, AutoCAD, Microsoft Publisher, Card programming software 工作职责 主要职责
• 防爆继电器/隔离栅产品使用及安装相关的故障排查；
• 解答客户关于防爆产品及使用方法的咨询；
• 与意大利总部的研发部门协作：撰写技术文档、协助产品测试、解决现有产品出现的问题；
• 维修客户退回的不合格产品，并编制测试报告；
• 解决技术问题；
• 提供销售支持：协助开展技术产品培训。 工作经验
• 3-10年本质安全与功能安全领域从业经验
• 若拥有3年以上本质安全与功能安全领域电子电路维修经验者优先；
• 擅长操作各类实验室仪器，能利用仪器设备实施客户技术支持。 优先背景- 石油天然气 化工 制药化工 综合能力
• 独立解决问题能力
• 适应性与灵活性
• 团队协作组织能力；
• 与客户及同事建立良好人际关系能力；
• 持续学习意愿。