客服经理（高端会所）

该职位来源于猎聘 工作地址：闵行区金丰路555弄西庭网球俱乐部~ 可接受距离再投递~ 福利待遇：全额缴纳五险一金，有年终奖及花红，有员工食堂，有年假 Job Responsibilities：

• Establish a close and friendly relationship with the owners, get familiar with the owners of the community, actively communicate with the owners, and visit the owners regularly.
• Manage projects of all new customer implementations and oversee the operational running of all accounts on a day to day basis and ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Forecast and track key account metrics, monitor and analyze customer's usage of our product and servers.
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Liaise between the customer and internal teams,reflect the owner's opinions and suggestions to the project manager in time, and regularly submit the proposal of the community owner.
• Be familiar with the structure and management requirements of residential houses and various public facilities, and meet the reasonable requirements of the owner in time.、
• Maintain a high level of product portfolio knowledge and the benefits for customers as well as other relevant information such as market trends and competitors.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Your Commitments：
• Bachelor's Degree in appropriate field of study and equivalent work experience.
• Familiar with relevant property management and related laws, regulations and policies and various types of property management knowledge, and can use them effectively.
• Experience in delivering client-focused solutions based on customer needs.
• Excellent listening, negotiation、presentation、verbal and written communications skills.
• High self-motivation and able to thrive and succeed in a results-driven environment.
• Ability and eagerness to learn everything we do inside-out quickly.
• Excellent time and project management skills.
• Fluency in English and Mandarin, both spoken and written.