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Customer Support

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Important information


Contract type:

Permanent

Location:

Pinetown, South Africa

Work mode:

Onsite

Published on:

21 August 2026

What they need


Recruiter: Cletech Recruitment

Job Ref: ๐—ง๐—ฒ๐—ฐ๐—ต๐—ป๐—ถ๐—ฐ๐—ฎ๐—น ๏ฟฝ..

Date posted: Thursday, August 13, 2026

Location: pinetown, KwaZulu-Natal, South Africa

Salary: Market Related

SUMMARY: ๐—ง๐—ฒ๐—ฐ๐—ต๐—ป๐—ถ๐—ฐ๐—ฎ๐—น ๐—”๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜๐˜€ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—ฟ

POSITION INFO: Our client is looking for a Technical Accounts Manager to serve as the primary technical liaison between the organisation and its clients. The role requires an understanding of client technical requirements, guidance on product implementation and optimisation, and effective resolution of technical issues, while working closely with Sales, Product Development and Customer Support. ๐—ฅ๐—ผ๐—น๐—ฒ๐˜€ & ๐—ฅ๐—ฒ๐˜€๐—ฝ๐—ผ๐—ป๐˜€๐—ถ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐—ถ๐—ฒ๐˜€ Build and maintain strong relationships with key client stakeholders and understand their technical and business needs. Act as the primary technical contact for client discussions, escalations and problem solving. Guide clients on product implementation, configuration, optimisation and best practices. Manage technical projects, coordinate resources, monitor timelines and communicate project status. Initiate customer contact, identify required products/services and support achievement of sales targets. Understand market trends and implement sales plans; forecast and monitor sales and evaluate targets regularly. Identify prospective customers, support customer events/hosting and maintain effective customer relationships. Assist with finance agreements and communicate customer credit positions to support continuity of supply. Assist with perpetual and quarterly stock counts as required. ๐—ค๐˜‚๐—ฎ๐—น๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€ & ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ Recognised National or International Sales Qualification / National or International Chemical or Related Qualification. Minimum 3 years'' practical sales experience in the composites or related industry, with a proven sales track record and demonstrable computer experience. ๐—ž๐—ฒ๐˜† ๐—–๐—ผ๐—บ๐—ฝ๐—ฒ๐˜๐—ฒ๐—ป๐—ฐ๐—ถ๐—ฒ๐˜€ Planning, prioritisation and meeting deadlines. Attention to detail and commitment to quality. Commitment and willingness to go the extra mile. Flexibility and ability to respond effectively to change. Positive attitude, passion and enthusiasm. Ability to work effectively within a team. Punctuality and reliability. Strong customer focus and commitment to exceeding customer expectations.

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