客户供应链服务专员

该职位来源于猎聘

• About the role The Customer Supply Representative (CSR) is the primary contact to Nexperia’s customers to ensure excellent levels of supply assurance, increasing both customer loyalty and sales potential. The role is responsible for handling and coordinating customer inquiries in the area of ordering, demand forecasting, shipping, billing issues, and complaints. The CSR is dedicated to a specific portfolio of (one or more) customers and responsible to develop a strong customer relationship. II. What you will do

Develop and maintain a professional and positive relationship with key customer contacts and counterparts in Account teams, Business Groups and Support Teams at all times

• Process customer orders in ERP and ensure compliance and ensure compliance and controls including terms and conditions, allowed ship dates, and order change windows ii. Provide customers with prompt, early and accurate information regarding status of orders, supply, issues, and complaints iii. Pursue the customer for increased order coverage where gaps exist compared to lead-time, forecast or contract data iv. Resolve customer complaint, return and invoice query requirements by clarifying customer's complaint

Drive activities to achieve benchmark levels of delivery performance i. understanding customer demands, supply capabilities, and coordinating activities to meet customer demands, including regular production, new products and end of life ii. Develop and implement strategies to best meet customer demands including strategies and processes like collaborative forecasting, consignment- and JIT programs iii. Drive regular customer logistics review meetings and provide regular service updates. Prepare relevant material to facilitate discussion on performance, order coverage, lead-time review and forecast

Execute tasks to support tactical sales initiatives i.

pull-forward of mismatched delivery commitments, and promotion of product availability ii. Analyze service performance from logistics data, NPS, customer KPIs and other customer feedbacks. Define and implement continuous improvement actions III. What you will need

Business related university or college degree

Experience required: i. 3 years and above CSR (B2B) working experience with logistics, industrial-/ electrical-/ engineering, international business management- qualifications or similar backgrounds

Hard Skills: ii. Advanced Excel knowledge and analytical skills, SAP (other ERP system) knowledge iii. Knowledge of supply chain processes iv. SAP/ERP knowledge

Soft Skills

• Fluency in English, ii. Customer Obsession iii. Communication skills

KPIs – Deliverables and Process:

• Open workflows ii. Master data quality iii. Consignment KPI’s: stockout percentage, overstock, stock age, stock reconciliation

Output (Deliverables)

• Customer satisfaction