英国雷丁大学（南信大）教务系统支持专员

该职位来源于猎聘 Systems Support Officer

• University of Reading, Nanjing Location: Nanjing Package: Competitive salary package between RMB 16,000
• RMB 18,000 (13-month scale) per month before tax, based on matched qualifications and experience The University of Reading has been at the forefront of UK higher education for nearly a century. Over the decades we have become innovators and pioneers, pushing academic boundaries and leading social change. It is a global University that enjoys a world-class reputation for teaching, research and enterprise. The University continues to evolve, reflecting an ever-changing world, which drives the development of our areas of research excellence and strength. It is committed to maintaining a supportive, challenging and high-quality experience for students and staff alike and to preserving the heritage and beauty of some of the most beautiful university campuses in the UK. The Role: The NUIST-Reading Academy is a joint education institute between the University of Reading (UoR) and Nanjing University of Information Science and Technology (NUIST). The purpose of this role is to provide local systems, operational and administrative support for UoR within the Academy, with an initial priority on the Virtual Learning Environment (Blackboard Ultra), student record and assessment-related processes (including RISIS-related processes where appropriate), and front-line enquiries from students and staff. The role is based at the NUIST campus in Nanjing and will act as a key local point of contact for UoR systems-related enquiries. The post holder will help ensure a professional, timely and supportive experience for students, staff and visiting colleagues, including during the Blackboard Ultra transition and the start of the academic year. This is a CBBC-employed role providing support services to NUIST-Reading Academy. Employment, HR and contractual matters will be managed by CBBC. Day-to-day service priorities and operational guidance will be coordinated by the University of Reading Global Partnerships Team, in close discussion with relevant UoR teams such as Technology Enhanced Learning (TEL), Digital Technology Services (DTS), Student Information Systems, and NUIST-Reading Academy colleagues. Responsibilities: Digital Systems, VLE (Blackboard Ultra) and Process Improvement
• Provide first-line support to students and staff on Blackboard Ultra and related systems processes, including access, course areas, announcements, learning materials, assignment submission and common user queries.
• Support operational processes including the annual preparation and checking of Blackboard courses, student and staff access, and relevant Blackboard organisation sites or course spaces.
• Develop a working knowledge of Blackboard Ultra, Turnitin assessment and other integrated software, student submissions, marking and moderation, RISIS-related assessment workflows and data record checks, to provide basic troubleshooting and signposting in line with agreed processes.
• Assist UoR colleagues with user guidance, training notes, FAQs and local communications to support staff and students, including during the transition to Blackboard Ultra and then business as usual as needs arise.
• Deliver training sessions guided by relevant UoR teams and hold 1v1 sessions to support staff when needed.
• Assist with RISIS-related tasks where appropriate, including data checking, student or module data queries, assessment records, enrolment-related issues and routing queries to the relevant UoR teams.
• Maintain an issue log or action tracker for digital systems and Blackboard, identifying repeated issues, risks or process gaps and escalating appropriately to UK support teams.
• Collaborate with professional services teams to refine workflows, improve communication processes and support digital optimisation. Administration and Student Lifecycle Support
• Act as a first point of contact for routine student and staff enquiries, providing clear information and signposting to relevant UoR or NUIST processes as appropriate.
• Support key administration processes when required, including induction, enrolment-related activity, and signposting for module administration, student records and results queries.
• Support the coordination of student and staff-facing communications, documentation and guidance notes.
• Assist with monitoring applicant, student or programme data, identifying inconsistencies or issues and escalating where necessary. Communications, Meetings, Committee Support and Stakeholder Liaison
• Build and maintain effective working relationships with NUIST-Reading Academy leadership, UoR and NUIST administrative and academic staff, students, applicants and relevant external contacts.
• Communicate professionally with students, staff, partners and external stakeholders to ensure effective support delivery.
• Organise and support meetings, prepare agendas or papers where required, take concise notes and follow up actions.
• Support internal communications, reports, presentations, survey activities and operational updates as required.
• Liaise with relevant UoR professional services teams, including TEL, DTS, Support Centres, Student Information Systems, Exams and Graduation, Admissions and Global Partnerships, to help resolve operational issues when required. Data Management, Reporting, Quality Assurance and Compliance
• Maintain accurate records and assist with reporting and tracking when needed.
• Monitor data quality and identify issues requiring correction or escalation.
• Support the maintenance of audit files, process documentation, and evidence required for quality assurance or operational review.
• Handle information appropriately, following relevant data protection, confidentiality and information security requirements.
• Support continuous improvement by identifying repeated issues, risks or process gaps and contributing to practical improvements. Operational Support, Events and Team Contribution
• Support local administrative and logistical operations for teaching delivery, including support for visiting or flying faculty.
• In liaison with NUIST, assist UoR with arrangements for events when required, including student induction, open days, staff visits, teaching visits and graduation.
• Contribute to shared team goals, support colleagues during busy periods, share good practice and assist with ad hoc project work as required.
• Attend training delivered by UoR, including online training and, where approved and feasible, training in Reading or another agreed location. Skills & Qualifications: The ideal candidate will demonstrate the following skills/knowledge: Essential
• Excellent written and verbal communication skills in English and Chinese, with the ability to communicate clearly with students, academic colleagues and professional services teams.
• Strong customer service and interpersonal skills, including tact, discretion and the ability to support users with varying levels of systems confidence.
• Strong organisational, planning and time-management skills, with the ability to prioritise competing tasks and meet deadlines.
• High accuracy, attention to detail and a methodical approach to records, data and documentation.
• Strong IT skills, including Microsoft Office, and the ability to learn new systems quickly.
• Experience working in administration, student support, programme support, IT support or a comparable customer-facing role.
• Experience handling enquiries, maintaining records, coordinating tasks and following up actions.
• Ability to work independently and as part of a wider cross-institutional team, using initiative to solve problems and escalate issues appropriately.
• Able to maintain confidentiality and use sound judgement when handling sensitive student or staff matters.
• Positive, proactive, flexible and calm under pressure. Desirable
• Experience supporting assessment administration, module delivery, examinations, learning platforms or student systems.
• Experience preparing user guidance, FAQs or short training materials.
• Experience supporting Blackboard, Turnitin or another virtual learning environments.
• Knowledge of Blackboard Ultra, assessment workflows, academic processes or comparable student information systems.
• Experience working in Higher Education or with international students and partners.
• Understanding of UK Higher Education administration, transnational education partnerships or joint institute operations.
• Experience working across UK and Chinese teams or in a bilingual campus environment.
• Able to support occasional events or time-sensitive operational activity outside the normal working pattern, subject to CBBC policies and local arrangements.
• Degree-level qualification with relevant work-related experience, or an equivalent combination of education, training and experience. Interested candidates are invited to send a cover letter explaining how their personality and experience meet the requirements, together with an indication of current salary and expected salary, and a detailed CV via Liepin Channel. Please use “University of Reading Systems Support Officer
• Candidate Name” as the subject of the email. We regret that only short-listed candidates will be notified and that applicants who fail to provide a cover letter or use the wrong subject of email will not be considered. The closing date for applications is 17 August 2026. We encourage early applications.