部件专员

配件销售及行政专员（吉布提）

Parts Sales & Administration Specialist – Djibouti

岗位职责 | Key Responsibilities

1. 配件订单及交付管理 | Parts Order and Delivery Management

负责吉布提及所辖区域配件订单的创建、审核、下达和全流程跟踪；协调仓库、物流、财务及客户，跟进备货、发运、清关、交付及回款情况，及时处理缺货、延迟发运、订单信息错误等异常问题，确保订单按期交付。

Manage the creation, review, placement and end-to-end tracking of spare parts orders for Djibouti and assigned markets. Coordinate with warehouse, logistics, finance teams and customers regarding stock preparation, shipment, customs clearance, delivery and payment collection. Resolve shortages, shipment delays, incorrect order information and other exceptions to ensure timely delivery.

2. 销售计划与进度管理 | Sales Planning and Performance Tracking

根据年度、月度销售目标制定并分解配件销售计划，盘点每日及每月销售、发货和回款进度，分析目标完成差距，跟进重点客户和重点订单，推动销售计划按期达成。

Develop and break down spare parts sales plans based on annual and monthly targets. Track daily and monthly sales, shipment and payment collection progress, analyze performance gaps, and follow up on key customers and orders to ensure achievement of sales targets.

3. 销售数据及业绩考核 | Sales Reporting and Performance Assessment

负责吉布提及相关海外单位的月度配件销售通报、数据统计和经营分析；确保销售、发货、库存及回款数据准确，协助开展销售业绩考核，并提出业务改进建议。

Prepare monthly spare parts sales reports, data summaries and business analyses for Djibouti and relevant overseas operations. Ensure the accuracy of sales, shipment, inventory and payment data, assist with sales performance assessments, and provide recommendations for business improvement.

4. 代理商业务管理 | Dealer Business Management

负责代理商配件销售任务测算与分解，跟踪代理商任务完成情况；按照公司政策核算配件返利、折扣、罚息及相关费用，确保计算准确、资料完整、流程合规。

Calculate and allocate spare parts sales targets for dealers and monitor their performance. Calculate rebates, discounts, penalty interest and other relevant charges in accordance with company policies, ensuring accuracy, complete documentation and process compliance.

5. 代理商及客户支持 | Dealer and Customer Support

为代理商和客户提供配件业务指导与支持，受理报价、订单、库存、交付和产品应用等方面的咨询及诉求；协调内部资源解决异常订单、客户投诉和紧急配件需求，提升客户满意度。

Provide dealers and customers with guidance and support on spare parts business. Handle inquiries and requests relating to quotations, orders, inventory, delivery and product application. Coordinate internal resources to resolve abnormal orders, customer complaints and urgent spare parts requirements, thereby improving customer satisfaction.

6. 合同及业务资料管理 | Contract and Business Document Management

负责配件销售合同、报价单、订单、发货单、签收凭证及回款资料的整理、审核和归档，保证业务资料完整、准确且可追溯；推进电子合同及业务资料线上化管理。

Organize, review and archive spare parts sales contracts, quotations, orders, delivery notes, proof of receipt and payment documents. Ensure that business records are complete, accurate and traceable, and promote the digital management of contracts and business documentation.

7. 库存及仓库稽查 | Inventory and Warehouse Audit

协助开展公司及代理商仓库的定期盘点和稽查，核对系统库存与实物库存，关注配件出入库、库龄、呆滞库存及库存差异，推动问题整改并跟踪闭环。

Assist with regular stocktaking and audits of company and dealer warehouses. Reconcile system inventory with physical stock, monitor inbound and outbound records, inventory ageing, slow-moving stock and inventory discrepancies, and follow up on corrective actions until closure.

8. 行政事务统筹 | Administrative Coordination

兼顾吉布提办公室日常行政统筹工作，包括办公用品及行政物资采购、办公环境维护、行政资产管理、车辆及公务用车协调、供应商对接、费用报销、文件归档及日常后勤支持等，建立并维护相关行政台账。

Coordinate the daily administrative affairs of the Djibouti office, including procurement of office supplies and administrative materials, workplace maintenance, administrative asset management, company vehicle and business transportation coordination, supplier communication, expense reimbursement, document filing and general logistics support. Establish and maintain relevant administrative records.

9. 员工及商务活动支持 | Employee and Business Activity Support

为员工提供必要的行政及后勤支持，协助安排机场接送、酒店、会议、商务接待及公司活动；配合区域人力资源、财务及其他职能部门完成属地资料收集、费用统计和相关事务跟进。

Provide necessary administrative and logistics support to employees, including assistance with airport transfers, hotels, meetings, business reception and company events. Support regional HR, Finance and other functions with local document collection, expense statistics and follow-up activities.

10. 跨部门沟通与临时任务 | Cross-functional Coordination and Other Duties

与销售、服务、仓储、物流、财务、人力资源及总部相关部门保持有效沟通，推动配件销售和行政事项及时完成；完成公司及直属主管安排的其他合理工作。

Maintain effective communication with Sales, Service, Warehouse, Logistics, Finance, HR and relevant headquarters functions to ensure timely completion of spare parts sales and administrative matters. Perform other reasonable duties assigned by the company or direct supervisor.

任职要求 | Job Requirements

1.本科及以上学历，机械工程、电气工程、市场营销、工商管理、供应链管理或相关专业优先；条件优秀者可适当放宽。

Bachelor’s degree or above in Mechanical Engineering, Electrical Engineering, Marketing, Business Administration, Supply Chain Management or a related field is preferred. Requirements may be appropriately relaxed for outstanding candidates.

2.具备1年以上工程机械、汽车、工业设备或相关行业的配件销售、销售运营、订单管理或客户服务经验；同时具备行政或办公室协调经验者优先。

At least one year of experience in spare parts sales, sales operations, order management or customer service within the construction machinery, automotive, industrial equipment or related industries. Administrative or office coordination experience is an advantage.

3.熟悉配件销售业务流程，包括报价、订单、库存、发货、交付、回款及售后跟进；了解进出口、国际物流或清关流程者优先。

Familiar with spare parts sales processes, including quotation, ordering, inventory, shipment, delivery, payment collection and after-sales follow-up. Knowledge of import/export, international logistics or customs clearance is preferred.

4.具备较强的数据统计、市场分析和销售计划跟踪能力，能够独立编制销售日报、月报及经营分析材料。

Strong skills in data analysis, market assessment and sales-plan tracking, with the ability to independently prepare daily and monthly sales reports and business analyses.

5.具备良好的客户服务意识、沟通协调能力和问题解决能力，能够同时协调客户、代理商及公司内部多个部门。

Strong customer-service awareness, communication, coordination and problem-solving skills, with the ability to work effectively with customers, dealers and multiple internal departments.

6.熟练使用Microsoft Office，尤其是Excel；能够使用ERP、CRM或相关订单及库存管理系统。

Proficient in Microsoft Office, particularly Excel, and able to use ERP, CRM or other order and inventory management systems.

7.具备较强的责任心、执行力和合规意识，工作细致严谨，能够妥善管理销售合同、库存及费用资料。

Responsible, execution-oriented and compliance-conscious, with strong attention to detail and the ability to properly manage sales contracts, inventory and expense documentation.

8.能够独立处理日常行政事务，具备供应商协调、物资采购、资产管理、费用报销及后勤保障能力。

Able to independently handle routine administrative matters, including supplier coordination, procurement, asset management, expense reimbursement and logistics support.

9.英语或法语听、说、读、写流利；同时掌握阿拉伯语者优先。中文能力不作为必要条件，但可作为加分项。

Fluency in spoken and written English or French is required. Arabic proficiency is preferred. Chinese-language ability is not mandatory but will be considered an advantage.

10.能够适应配件销售与行政工作并行的工作模式，具备良好的任务优先级管理和抗压能力；根据业务需要，可接受短期出差。

Able to manage both spare parts sales and administrative responsibilities, with strong prioritization and the ability to work under pressure. Willing to travel occasionally when required.