INMO
海外电商客服主管
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Shenzhen, Guangdong Province, China
Work mode:
Onsite
Published on:
31 August 2026
What they need
该职位来源于猎聘 岗位职责 团队与外包：招培评管、排班（7×16h）；BPO绩效与SLA考核；建全渠道质检。 售后运营：统管邮件/IM/电话/Amazon/TikTok等渠道，统一SLA；退换货闭环；建知识库。 危机公关：制分级预案，联动法务/产品/供应链处置突发客诉及监管风险，复盘沉淀案例。 数据闭环：输出VOC看板与退货分析，反推产品与运营优化，驱动跨部门根治痛点。 任职要求： 本科，英语商务流利（对外会议/公关文案）； 3年+海外客服管理经验（带团队1年+），消费电子优先； 熟练ZOHO Desk及Amazon/Shopify后台；有0→1建体系实战案例。 加分项 英语六级/日语N2；擅长平台争议处理；熟悉CPSC/CE合规。 软素质 危机敏感 | 数据驱动 | 抗压 | 结果导向 | 跨文化沟通
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