宾客服务接待员

1、负责前台接待、宾客登记、入住与退房办理，确保流程规范、高效、准确； 2、解答宾客关于酒店设施、服务项目、周边信息等咨询，提供个性化服务建议； 3、协调处理宾客需求及一般性投诉，及时反馈并跟进至妥善解决； 4、管理客房状态信息，与客房部、运营部保持高效沟通，保障房态实时准确； 5、负责电话转接、留言传递、邮件收发及前台区域日常物资管理与环境维护。

1、学历不限，旅游管理、酒店管理、商务礼仪、市场营销等相关专业优先； 2、具备1年及以上酒店前厅、客户服务或高端商业场所接待类岗位工作经验； 3、普通话标准流利，具备基础英语听说能力，能应对外籍宾客常规沟通； 4、熟练操作酒店管理系统及常用办公软件； 5、形象端正，亲和力强，具备良好的服务意识、应变能力与团队协作精神； 6、能适应轮班制工作安排，包括周末及节假日上岗。

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.