客户质量工程师

该职位来源于猎聘 I. POSITION OVERVIEW / 职位概述 The Regional Sales Quality Engineer serves as the primary quality liaison between the company and customer supplier quality departments, driving quality performance improvement across key and regional accounts. This role involves proactive collaboration with Business Group quality and manufacturing teams, leading quality initiatives aligned with customer needs, and supporting account teams in promoting product quality excellence. 区域销售质量工程师是公司与客户供应商质量部门之间的主要质量联络人，负责推动关键及区域客户的质量绩效提升。该职位需要与业务集团质量和制造团队积极协作，主导符合客户需求的质量改进活动，并支持销售团队提升产品质量表现。 II. KEY RESPONSIBILITIES / 主要职责

• General 常规职责
• Act as primary contact for assigned customers on quality-related matters.

作为指定客户在质量相关事宜上的首要联系人。

• Maintain key customer relationships through regular visits, meetings, and reviews.

通过定期拜访、会议与评审维护关键客户关系。

• Provide technical support for Product Change Notifications (PCN) with internal cross-validation.

为产品变更通知（PCN）提供技术支持，并进行内部交叉确认。

• Coordinate and accompany customer audits and visits as required.

协调并陪同客户审计与参观。

• Manage customer special quality requests (contracts/agreements).

处理客户特殊质量要求（合同/协议）。

• Identify customer scorecard criteria and communicate internally for follow-up.

识别客户计分卡标准，并传达至内部团队跟进。

• Technical Complaints Support 技术投诉支持
• Clarify customer requests by collecting necessary information promptly before initiating failure analysis.

在启动失效分析前及时收集所需信息，明确客户诉求。

• Advocate for valid customer cases, providing suggestions from the customer perspective on root cause identification, containment, and corrective actions.

代表客户合理诉求，从客户角度就根本原因分析、围堵措施和纠正行动提供建议。

• Define and ensure consistency in failure analysis methodologies and workflows.

定义并确保失效分析方法与流程的一致性。

• Lead customer reporting, including detailed explanation of 8D reports.

主导客户报告，详细解读8D报告内容。

• Shared Accountabilities 共同职责
• Ensure rapid and comprehensive communication to customers regarding quality issues.

确保就质量问题进行快速、全面的客户沟通。

• Coordinate interfaces between Business Groups and customer contacts.

协调业务集团与客户对接人之间的沟通与日程安排。

• Support data collection, reporting, and preparation for customer management reviews.

协调数据收集与报告，协助准备客户管理评审材料。

• Support account managers in handling claims by providing input on valid cases.

通过评估合理案例，协助客户经理处理索赔事宜。

• Reserved Decisions 保留决策权
• Pre-validate communications to assigned accounts, Business Groups, and/or manufacturing sites, considering regional/cultural specificities and relationship sensitivities.

预先审核发送至指定客户、业务集团和/或制造站点的沟通内容，兼顾地区/文化差异与关系敏感性。 III. SKILLS / COMPETENCIES / 技能与能力要求

• Hard Skills 硬技能
• Knowledge of semiconductor manufacturing processes.

熟悉半导体制造工艺。

• Familiarity with semiconductor failure analysis and 8D methodology.

熟悉半导体失效分析流程与8D方法。

• Fluent in English (written and spoken) and Mandarin (for China roles).

流利英语（书面与口语）及普通话（仅中国职位）。

• Understanding of ISO9001/IATF16949/VDA6.3 quality systems and related tools.

了解ISO9001/IATF16949/VDA6.3等质量体系及相关质量工具。

• Soft Skills 软技能
• Excellent communication skills with ability to influence customers tactfully.

出色的沟通技巧，能够委婉影响客户。

• Strong negotiation skills with internal and external stakeholders.

具备良好的内外协调谈判能力。

• Flexible, self-organized, and capable of independent management.

灵活应变，具备优秀的自我组织与管理能力。

• Skilled in problem-solving and providing actionable solutions.

擅长解决问题，能提出有效关闭问题的建议。

• Effective emotional self-management and ability to work under pressure.

良好的情绪管理能力，能从容应对压力。 IV. JOB SPECIFICATIONS / 职位要求

• Bachelor’s or Master’s degree in Physical Sciences or Electrical Engineering from an accredited university.

知名高校物理科学或电子工程专业本科/硕士学历。

• Minimum 5 years of experience as a Customer Quality Engineer (CQE) or Field Quality Engineer (FQE) in the semiconductor industry.

5年以上半导体行业客户质量工程师或现场质量工程师经验。 V. ACCOUNTABILITIES / 绩效考核

• KPIs – Deliverables and Process 关键绩效指标 — 交付成果与流程 1) Customer scorecard performance (if applicable)

客户计分卡结果（如适用） 2) 1st response time for automotive customers

对汽车客户的首次响应时间 3) Failure analysis turnaround time (FA TPT) follow-up

失效分析周期跟进

• Output (Deliverables) 输出（交付成果） 1) Maintain strong performance across all customer scorecards.

保持所有客户计分卡的良好表现。 2) Ensure all assigned customers are managed effectively and proactively.

有效管理所有指定客户，确保业务可控。 3) Ensure customers receive required information in the shortest possible time.

确保客户在最短时间内获得所需信息。