客户质量工程师

该职位来源于猎聘

• Prepares and coordinates customer audits and visits then documents and communicates audit/visit results. Undertakes appropriate actions and containment plans and oversees its progress and effectiveness to avoid deviation recurrence. 准备并协调客户审核与客户来访，记录并沟通审核 / 来访结果。采取相应措施与围堵（遏制）计划，并跟踪其进展与有效性，防止偏差再次发生。
• Communicates customer's claims to concerned parties. Animates claim treatment meeting to investigate customer complaints and perform initial analysis. Communicates 3D report on time to customer including defined containment actions. 将客户投诉（索赔）信息传达给相关方。主持投诉处理会议，调查客户投诉并开展初步分析。按时向客户提交 3D 报告，其中包含已明确的围堵措施。
• Tracks customer complaints, requests if needed samples and non conforme products quality analysis and performs the complete analysis with further tests in order to identify nonconformity & non detection root causes. 跟踪客户投诉，必要时索取样品及不合格品，并组织质量分析；开展完整的分析及进一步测试，以识别不合格项与 "未检出" 的根本原因。
• Prepares and communicates to customer 8D report on time including root causes analysis, corrective and preventive action plans. 按时向客户编制并提交 8D 报告，内容包括根本原因分析、纠正措施与预防措施计划。
• Communicates action plans to involved teams and follows up its progress and effectiveness. Updates the claim summary according to actions progress. Closes the claim according to actions completion and validation. 将措施计划传达给相关团队，并跟踪其进展与有效性。根据措施进展更新投诉汇总表。在措施完成并经验证后关闭投诉。
• Reviews regular (according to predefined frequency) claim summary with concerned parties and provides proactive and effective support to enhance customer satisfaction. 按预定频率定期与相关方评审投诉汇总表，提供主动、有效的支持，以提升客户满意度。
• Plans, prepares, communicates and reviews Quality Customer KPI's and defines accordingly continuous improvement plans of processes, procedures and systems to meet the Quality Department and the Company's objectives. 策划、编制、沟通并评审客户质量 KPI，并据此制定流程、程序与体系的持续改进计划，以达成质量部门及公司目标。
• Stops the production in case of nonconformity and takes appropriate decisions according to the noncoformity product treatment procedure. Complies with the Quality and EHS Systems requirements. Complies with corporate values, code of conducts and nondisclosure agreement. 发生不合格时有权停止生产，并依据不合格品处理程序做出相应处置决定。遵守质量体系与 EHS（环境、健康、安全）体系要求。遵守公司价值观、行为准则及保密协议。