𝐇𝐨𝐭𝐞𝐥 𝐑𝐞𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐢𝐬𝐭

About the role

Starz Hotel is seeking a friendly, professional and service-oriented Receptionist to join our front office team. You will be responsible for welcoming guests, managing reservations and ensuring efficient check-in and check-out experiences.

Key responsibilities

• Welcome guests and provide professional customer service at all times.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Manage room reservations, enquiries, cancellations and room allocations.
• Operate the ABS hotel system for reservations, billing and check-in or check-out procedures.
• Handle cashiering duties, guest payments and receipt issuance.
• Answer telephone calls and respond to emails professionally.
• Assist guests with enquiries about hotel facilities, services and local attractions.
• Attend to guest requests, concerns and complaints promptly and professionally.
• Coordinate with housekeeping and other departments to ensure a smooth guest experience.
• Maintain accurate guest records and protect confidential information.

About you

• Minimum SPM or Diploma in any field.
• One to two years of experience in hotel front office operations or customer service.
• Familiarity with the ABS hotel management system is required.
• Good written and spoken English and Bahasa Malaysia.
• Ability to communicate in other languages is an advantage.
• Friendly, pleasant and professional personality.
• Strong communication, customer service and problem-solving skills.
• Able to work independently and as part of a team.
• Able to work shifts, weekends and public holidays.
• Able to remain calm and professional in a busy working environment.

Benefits

• Competitive salary based on experience.
• EPF, SOCSO and EIS contributions provided.
• Friendly and supportive working environment.
• Career growth opportunities within the hospitality industry.