顧客服務助理

Founded in 2005, Express International Development Limited (EID) started with 50 employees initially to provide manpower management services to the Airport Authority Hong Kong (AAHK).

Today, EID has over 400 employees, providing a wide array of services to its clientele, including airport regulators, airlines, ramp handling operators and ground handling agents. Over the years, we have established strong presence at Hong Kong International Airport with a diversified business portfolio that offers comprehensive solutions to our business partners.

EID is an affiliate of William International (Hong Kong) Co. Ltd. (William International) under common control by the corresponding Board of Director.

運通國際發展有限公司(運通)成立於2005年, 初期只有約50員工，主要為機場管理局提供人力資源服務。

隨著發展，如今運通擁有 400 多名員工，為客戶提供廣泛的服務，包括機場管理局 、航空公司、機場運營商和地勤公司等。 多年來，我們憑藉多元化的業務組合在香港國際機場建立了強大的影響力，為我們的合作夥伴提供全面的解決方案。

運通是威廉國際（香港）有限公司的聯屬公司，由相同的董事會共同控制。

職責

• 透過電話、電郵及專用系統處理機場禁區車輛的預約、調度安排及日常訂單
• 與營運團隊緊密合作，跟進車輛分配狀況及即時應對客戶的突發用車需求
• 需協助處理行政工作，包括文件處理、資料輸入
• 與顧客建立和維繫良好關係，解答客戶對服務內容、收費或流程查詢，並妥善處理意見反饋

要求

• 中六或以上學歷
• 具備 1 年或以上客戶服務、航空地勤或物流行政經驗優先
• 良好的溝通和人際關係技巧，能因應實際情況作出合理判斷及回應客戶查詢，能夠在壓力下工作的能力
• 操流利粵語及英語，懂普通話優先
• 熟悉一般電腦操作及文書處理（如 MS Office)

We offer competitive salary package and career development opportunity. Interested parties, please quote our reference number and apply with full resume, present and expected salary, by clicking 'Apply Now'

We are an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to William International Construction Limited Limited is used for recruitment purposes only. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within twelve months from the date of application.

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.