皇冠会务总监

1、严格执行IHG皇冠假日品牌会务标准，落实一站式会务服务及2小时客户响应机制，统筹酒店会议、宴会、婚宴、商务活动全流程运营。 2、负责会务客户对接、方案策划、报价谈判、合同及BEO审核、场地统筹及现场执行，及时处理现场突发问题，保障活动顺利落地。 3、完成会务营收指标，负责会务价格管控、收益优化、客源开发与大客户维护，提升宴会及会议综合收益。 4、负责会务团队日常管理、培训、排班及绩效考核，规范会务服务流程、台账及档案管理，统一品牌服务标准。 5、落实活动安全、消防、食品安全及合规管理，做好风险把控、客诉处理及客户回访，维护酒店品牌口碑。 6、筹开期负责会务体系搭建、SOP制定、物料及设备需求提报、团队培训、模拟接待演练，保障开业会务板块正常运营。

1、大专及以上学历，酒店管理、市场营销相关专业优先。 2、具备5年以上国际品牌酒店会务宴会工作经验，3年以上同等岗位管理经验，有IHG酒店从业经验者优先。 3、精通会议宴会全流程运作、BEO制作、报价体系及现场统筹，具备大型政企会务、宴会项目操盘能力。 4、具备良好的商务谈判、客户维护、团队管理及应急处置能力，抗压性强。 5、熟练使用办公及酒店运营系统，形象气质良好，服务意识、执行力强。 6、年龄28-35周岁

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.