假发专柜店长

Store Manager – Premium Hairpiece & Styling Boutique

Location: Shop N132, Temple Mall, Wong Tai Sin, Kowloon
Employment type: Full-time
Basic salary: HK$19,000 per month, plus team sales commission and store performance bonus

About the role

We are looking for an experienced and hands-on Store Manager to lead the opening and daily operations of our new premium hairpiece and styling boutique at Temple Mall in Wong Tai Sin.

The Store Manager will be responsible for overall store performance, team management, customer service, inventory control and visual merchandising. The role will also serve as the store’s primary contact with Link’s mall management team.

The successful candidate should understand the Hong Kong retail market, enjoy working in the styling and beauty sector, and be confident in serving premium customers and developing long-term customer relationships.

Key responsibilities

Store operations and sales performance

• Take full responsibility for the day-to-day operation and overall performance of the store
• Lead the team in achieving monthly and quarterly sales targets
• Break down store targets into clear individual actions and coach employees to improve customer engagement, sales conversion and average transaction value
• Review daily and monthly sales results, identify performance gaps and implement appropriate improvement measures
• Maintain accurate daily sales records, operational records and management reports
• Ensure that store operations comply with internal procedures and mall requirements

Team management

• Prepare staff rosters and manage attendance and daily task allocation
• Develop and implement onboarding, product knowledge, sales and customer service training
• Coach new employees and support the continuing professional development of the store team
• Monitor individual performance and provide practical guidance to improve sales and service standards
• Maintain a stable, motivated and collaborative team environment
• Ensure that service standards are consistently followed by all team members

Customer service and relationship management

• Deliver professional and personalised service to premium customers
• Build and maintain long-term customer relationships through structured clienteling and customer relationship management
• Support the team in identifying customer needs and recommending appropriate products and services
• Handle customer enquiries, complaints, product care matters and after-sales issues independently and professionally
• Follow up with customers after purchase and encourage repeat visits and referrals
• Protect the store’s service reputation and maintain customer satisfaction

Product, inventory and visual merchandising

• Oversee the display and presentation of hairpiece samples, saleable products and supporting materials
• Ensure that product displays are attractive, commercially effective and consistent with brand standards
• Conduct regular stocktaking and inventory reconciliation
• Maintain accurate records of samples, saleable stock, display items and store materials
• Monitor product movement and minimise loss, damage and inventory discrepancies
• Coordinate stock replenishment and report product needs based on customer feedback and sales performance
• Work with the relevant internal teams to improve product displays and the overall customer experience

Mall coordination and compliance

• Act as the store’s main point of contact with Link’s Temple Mall management team
• Coordinate daily operational matters, store inspections and mall compliance requirements
• Manage promotional activity applications, material registration and operational documentation
• Support mall campaigns, events and promotional activities where appropriate
• Maintain complete records of mall notices, applications, approvals and follow-up actions
• Ensure that store activities, displays and promotional materials comply with mall regulations
• Escalate important operational, safety or compliance issues to the company promptly

About you

• At least two years of retail management experience in an offline store, boutique or shopping mall environment in Hong Kong
• Experience in premium beauty, jewellery, fashion, hair care, hairpieces or other service-led retail businesses is preferred
• Practical experience in staff rostering, employee training, sales performance management, inventory control and visual merchandising
• Experience liaising with Link or working in a Link-managed shopping mall is an advantage
• Strong understanding of the operating and compliance requirements of Hong Kong shopping malls
• Proven ability to lead a small retail team and achieve sales targets
• Strong customer service and relationship-management skills, particularly when serving premium customers
• Professional presentation and a strong sense of styling, aesthetics and visual merchandising
• Strong communication, coaching and team-motivation skills
• Responsible, resilient, detail-oriented and well organised
• Able to work effectively during weekends, public holidays and busy retail periods
• Strong service, commercial and compliance awareness
• Secondary education or above
• Must be legally entitled to work in Hong Kong; candidates must have full working rights for Hong Kong

What we offer

• Basic salary of HK$19,000 per month
• Team sales commission
• Store performance bonus
• Opportunity to lead the opening and development of a new Hong Kong store
• Product knowledge, sales and professional service training
• Career development opportunities based on store and individual performance

Application

Interested candidates are invited to submit their CV, current salary, expected salary and earliest available date.

All information provided by applicants will be treated in strict confidence and used solely for recruitment purposes.

We are an equal opportunity employer. Applications will be assessed based on relevant experience, capability and suitability for the position.