客户主管

Chilisin, a YAGEO company, was established in 1972 as a professional manufacturer and service provider of inductor components. Its production, sales, and service facilities span Taiwan, China, Asia, Europe, and the United States. Dedicated to providing comprehensive inductor solutions, Kilispeed offers a product portfolio covering EMI, power, and RF applications. With a complete product line and professional technical support capabilities, it meets customers' one-stop shopping needs for products, making it one of the few manufacturers globally with the ability to provide a full range of inductor components.

Job Title:

customer service supervisor

Purpose / Summary：

This Customer Supervisor role owns end-to-end customer complaint handling and quality issue coordination for passive component business. The incumbent will lead cross-functional teams to resolve quality non-conformances, deliver 8D reports, close customer cases and maintain stable key customer relationships.

🚀 Your Impact in This Role

1.Take ownership of customer complaints and serve as the primary contact for quality non-conformance issues raised by customers.

2. Collaborate cross-functionally with Quality, Production and Engineering departments to investigate and analyze the root causes of quality abnormalities.

3. Track the implementation status of corrective and preventive actions, verify effectiveness of improvement measures on an ongoing basis.

4. Compile 8D reports and prepare other relevant response documents to formally reply to customers within required timelines.

5. Drive customer complaint closure and conduct regular communication with customers to sustain good customer relationships.

🎯 What We're Looking For

✅ Must-Have Qualifications:

1. Bachelor’s degree or above.
2. Minimum 3 years of customer service experience in the passive component industry and at least 1 year of team management experience. Experience in inductor business and key customer liaison is preferred.
3. Good English proficiency in listening, speaking, reading and writing; capable of smooth English communication with customers.
4. Familiar with ISO9001&IATF16949 systems, and have knowledge of factory quality control and production processes.
5. Able to prepare 8D reports, and strong stress resistance.

💡 Why These Matter:

These qualifications help ensure you'll thrive in our global innovation environment and contribute meaningfully from day one!

🎉 What we offer:

Here, you won't just find a job—you'll find your tribe. We're committed to providing an environment where you can do the best work of your career. When you join us, you'll receive:

• A Exceptional Culture: Thrive in a flat, open, inclusive, and collaborative environment that encourages experimentation, embraces intelligent failure, and celebrates shared success.
• Top-Tier Colleagues: Work alongside talented, passionate, and supportive individuals who are leaders in their fields. Together, you'll solve complex and challenging problems.
• Autonomy & Impact: You'll be given clear objectives and the full trust and autonomy to own your projects and drive them forward, creating significant value from day one.
• A Comprehensive Rewards Package: We offer a competitive total compensation package, including performance-based bonuses and long-term incentives, designed to recognize and reward your contributions.

Apply in just 2 steps:

1️⃣ Click "Easy Apply" on LinkedIn (takes <3 minutes!)

2️⃣ Or email your resume to: [Reddie [email protected]]

Pro tip: Adding a short note about what excites you about this role helps your application stand out!

📌 Applications reviewed on a rolling basis – early submission recommended!

About YAGEO Group

We don’t build the final product.

We build what makes it possible.

🚀From resistors to capacitors, inductors to sensors—our components power the breakthroughs that move the world forward.

Electric vehicles. AI data centers. Satellites. Sonar systems.

They move faster, last longer, reach farther—with a spark of us inside.

🌍 Headquartered in Taiwan, YAGEO Group unites multiple trusted brands—including YAGEO, KEMET, PULSE, and Telemecanique Sensors and more—into one cohesive force for innovation.

40,000+ employees. 100+ locations. 20 R&D centers. 2,000+ patents. 273,000+ customers.

#1 in resistors and tantalum capacitors.

#3 in MLCCs & inductors

We don't just participate in the future—we enable it.

Why Work at YAGEO Group?

Meaningful work: Every part you help design, test, or improve contributes to real-world innovations.

Global exposure: Collaborate across continents, brands, and breakthrough technologies.

Accelerated growth: With our size, diversity, and momentum, there’s no ceiling for where you can go.

Built-in purpose: You’re not just part of the process—you’re part of the progress .

YAGEO Group. Built into Tomorrow.

Learn more at https://www.yageogroup.com/. #FollowUs for updates!

#Electronics #Innovation #TechCareers #WeAreHiring