客户服务销售代表

The Customer Service Representative is responsible for processing wholesale orders, ensuring accurate and timely inventory fulfillment, and delivering excellent support to both internal teams and external customers. This role requires strong communication skills, operational efficiency, and the ability to manage customer accounts independently.

What You'll Do

• Manage wholesale order processing and inventory fulfillment, including accurate order entry, EDI and non-EDI order tracking, sales or PO changes, customer-specific pricing requests, and new customer address book records.
• Monitor customer order books and key fulfillment metrics, including daily SOE review, on-time shipping performance, customer scorecard results, PO tracker maintenance, and actions required for critical or potentially late orders.
• Provide timely support to customers, sales teams, warehouse, planning, vendor compliance, and management to resolve order, inventory, supply delay, shipping, return, warranty, markdown, and value-add requirement matters.
• Proactively identify operational issues, recommend practical solutions, and independently resolve problems in the best interest of the company and customer.
• Support drop-ship accounts where applicable, including item setup, pricing maintenance, customer communication, cancellation follow-up, and use of customer third-party drop-ship platforms as required.
• Host or attend regular and ad-hoc meetings with customers, sales teams, vendor compliance, and other internal partners; occasional travel may be required to meet sales representatives or customers.
• Assist with routing, logistics, and high-volume operational support when required by the distribution center team.
• Continue building job knowledge through training, take on more advanced responsibilities, perform additional duties or special projects as assigned, and work beyond standard hours when needed to meet business requirements.

What You'll Bring to the Table

• Extensive customer service, preferably in a business-to-business environment
• Demonstrate excellent written and verbal communication
• Ability to perform research, demonstrate sound judgment, and resolve problems
• Capability to work independently, and promote a positive team environment
• Organizational and time management skills
• Proficient in Microsoft Excel
• Working knowledge of SAP
• Fluent in English