零售经理

该职位来源于猎聘 Mission: Responsible for maximizing the retail performance of luxury brands within the centre to increase profitability, through developing close links with luxury brands partners and the delivery of the Retail skills Program. Work base:

Directly report to Senior Retail Manager Responsibilities

• Forge close links with brand partners to ensure the sharing of information in order to improve sales and service to customers.
• Responsible for delivering the Retail skills Program, championing the highest retail standards and customer service, in order to help tenants to meet their full potential and achieve improvements in sales.
• Provide the Centre Director with all the relevant retail data and performance information on luxury brands to ensure that information remains up to date and accurate, relevant parties are well informed, and business KPls are met.
• Carry out regular and detailed audits on tenants to ensure they are complying with their lease agreements. Record and communicate findings and enforce company procedure should any compliance issue be breached.
• Provide guidance on visual merchandising for stores, ensuring that consistency and effectiveness are maintained and that aesthetic standards are achieved in line with corporate identity.
• Work with centre and Head office teams in order to identify and deliver tenant training to improve performance and conduct induction meetings to ensure stores are aligned with the service standards of Florentia Village.
• In close liaison with tenants, develop and update an annual re-fit plan in order to maintain high standard of stores.
• Complete comparative shop reports on competitors detailing activities, brand mix, promotional offers and price comparisons to aid Florentia Village in remaining competitive in the market.
• Maintain close working relationships with the Florentia Village retail network to identify and drive best practice procedure and process to ensure consistency throughout the centres. Skills & Knowledge
• Bachelor degree or above
• 10 years or above in retail industry, 5 years or above in a managerial role
• Retail expertise within China with luxury industry experience
• Strong understanding of China market insight, customer needs and behaviors
• Key account management experience
• Strong organizational, problem-solving and decision-making skills
• Excellent presentation, communication and influencing skills
• Ability to build strong relationships with key stakeholders and cross functional teams
• Solid skills in coaching and developing high performing, cross-functional teams
• IT skills: Intermediate Word, Excel, Outlook and PowerPoint
• Spoken English & Chinese