ผู้จัดการคลินิก

Clinic Operations Manager

Mindspace Psychology Center | Chiang Mai

About the Role

Mindspace Psychology Center is seeking a proactive and results-driven Clinic Operations Manager with strong leadership, management, and strategic planning skills to oversee and enhance the clinic's overall operations.

This position is responsible for strategic planning, team management, operational supervision, and business development to ensure high-quality service delivery and sustainable growth within a psychology and child development clinic setting.

The role primarily focuses on managing, supervising, and improving the performance of the administrative and support teams, ensuring that daily operations run efficiently and consistently meet the clinic's standards and business objectives.

Key Responsibilities

1. Clinic Operations & Strategic Management

• Develop and implement strategic plans to improve service quality, operational efficiency, and overall business performance.
• Manage and supervise the daily operations of the administrative team, ensuring efficient appointment scheduling, service coordination, and workflow management.
• Establish standard operating procedures (SOPs), improve internal workflows, and maintain consistent operational standards.
• Monitor, analyse, and evaluate operational performance, identify areas for improvement, and implement solutions to achieve clinic objectives.
• Oversee resource allocation to ensure effective utilisation of staff, facilities, and operational resources.

2. Business Development & Client Relations

• Develop and execute business strategies to achieve monthly revenue targets and support sustainable business growth.
• Analyse competitors, market trends, and business opportunities, and propose marketing strategies and promotional campaigns to expand the clinic's client base.
• Oversee client follow-up and retention systems managed by the administrative team to support continuity of care in accordance with clinical recommendations and individual treatment plans.
• Supervise and improve the administrative team's communication, client service standards, and overall client experience.
• Establish and maintain professional relationships with schools, hospitals, and external organisations to strengthen partnerships and identify business development opportunities.
• Oversee client complaint management and provide guidance to staff in resolving complex issues professionally and effectively.

3. Team Leadership & Human Resources

• Manage, supervise, and evaluate the performance of administrative and support staff to ensure compliance with clinic standards and operational objectives.
• Delegate responsibilities, provide coaching and guidance, and support staff development to improve productivity and teamwork.
• Oversee staff scheduling and appointment coordination for psychologists, psychiatrists, and other clinical personnel, ensuring that administrative staff carry out scheduling responsibilities accurately and efficiently.
• Take direct responsibility for monitoring and verifying employee attendance, absences, leave records, late arrivals, and employee entry and exit records, as well as preparing monthly HR reports for management.
• Monitor the timely completion and completeness of clinical documentation in coordination with relevant clinical professionals.
• Promote effective communication and collaboration between administrative staff and clinical teams to ensure smooth daily operations.

4. Financial & Administrative Supervision

• Oversee and control operating expenses (OPEX), budgets, revenue, and overall financial performance to ensure alignment with business objectives.
• Supervise and verify the accuracy and completeness of payment processing, receipt issuance, and tax invoice preparation performed by administrative staff.
• Oversee and review daily and monthly income and expense reports, as well as financial records prepared by responsible staff.
• Supervise and monitor inventory management, medical supplies, medication stock records, and disbursement procedures in coordination with authorised personnel and applicable standards.
• Oversee facility maintenance, equipment management, and general workplace conditions to ensure a safe and efficient working environment.
• Supervise client record management, documentation, and data handling to ensure accuracy, proper organisation, confidentiality, and compliance with personal data protection requirements.
• Monitor and evaluate administrative and financial workflows to ensure compliance with clinic policies, procedures, and operational standards.

5. Project & Service Development

• Plan, supervise, and coordinate clinic activities, workshops, and special projects to ensure successful implementation.
• Support the development of new services and initiatives to improve operational efficiency and identify opportunities for business growth.
• Monitor and evaluate project outcomes and recommend improvements to enhance service quality and overall clinic performance.

Qualifications

• Bachelor's degree or higher in Business Administration, Management, Industrial and Organisational Psychology, or a related field.
• Previous experience in operations management, team supervision, or business management. Experience in healthcare, clinics, or service-based businesses is highly preferred.
• Strong leadership skills with the ability to manage, delegate, supervise, and develop team members effectively.
• Excellent strategic planning, analytical thinking, negotiation, and problem-solving skills.
• Strong sales and business development skills, with the ability to plan and drive performance towards established targets.
• Ability to analyse financial reports, business performance, and key performance indicators (KPIs) to support management decisions.
• Basic understanding of accounting procedures, payment processing, financial documentation, and internal controls.
• Proficiency in Microsoft Office or Google Workspace.
• Good English communication skills.
• Strong organisational and time management skills, with the ability to prioritise responsibilities and manage multiple operational functions.
• High level of responsibility, flexibility, adaptability, and a service-oriented mindset.
• Knowledge or understanding of psychological services or child development will be considered an advantage.

Benefits

• Annual performance-based bonus
• Social security and accident insurance
• 6 days of annual paid leave
• 2 days off per week, 8 working hours per day
• Overtime compensation in accordance with applicable requirements
• Complimentary snacks and beverages during working hours
• Monthly team meals and staff gatherings
• Professional development, training, and workshop support

Work Location

Mindspace Psychology Center, Chiang Mai Branch

How to Apply

Interested candidates are invited to submit their resume/CV to:

Email: [email protected]