广汽丰田汽车有限公司
用户关系管理
7 days ago
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Important information
Contract type:
Permanent
Salary:
CN¥8,000 – CN¥12,000 / month
Location:
Guangzhou, Guangdong Province, China
Work mode:
Onsite
Published on:
21 October 2026
What they need
该职位来源于猎聘 职责描述： 负责顾客咨询及投诉初期对应，包括： 1、 顾客咨询对应； 2、 顾客投诉初期受理、技术咨询及协查对应； 3、 管理并提升自社/外包的顾客咨询/一次受信对应品质及效率； 4、进行知识库更新及完善，构建更高效的知识库管理体系； 5、咨询/一次受信业务各项标准及流程持续改善及优化 任职要求： 1、本科及以上 2、普通话标准，具备较强的沟通表达能力 3、具备较强的心理素质及抗压能力 4、工作认真细致、不惧繁琐，责任心强 5、具备一定的管理能力 6、熟悉车辆性能及销售店业务 7、具备一定的汽车专业知识
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