CNC Field Service Engineer

We are looking for a self-starter Field Service Engineer to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction and maximizes customer retention. This position is based out of Elk Rapids but will require about 50% travel to sounding Midwest states.

Daily Individual Responsibilities:

• Complete a vast training schedule to come up to speed quickly and efficiently on the construction of the Star Brand of CNC tool and cutter grinders.
• Once trained, build various assemblies related to the electro-mechanical build.
• Troubleshoot, install, maintain, and repair CNC machine tools, dealing directly with our customer base.
• Verify and release all new equipment for shipment through a developed quality system checklist.
• Prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Identify and participate in sales opportunities such as new contracts, contract renewals, and spare part sales.
• Travel when needed to customer sites for service-related tasks.

Team Responsibilities:

• Work with the assembly team to maintain build schedules and committed shipment dates to customers.

• Interface with both internal team members and external customers as part of a solution-based service model.

• Review, evaluate, and suggest areas within production/service where formal documentation and / or assembly practices need to be created.

• Bring back and summarize important continuous improvement ideas from experiences in the field to the engineering and service teams.

Requirements:

• Experience in a manufacturing / service environment. An associate degree focused on technology is a plus.

• Strong mechanical and electrical skills with proven ability to read and navigate blueprints, electrical schematics, etc.

• Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.

• Experience with control systems (NUM, FANUC, Siemens) is a plus.

• Experience with FANUC Robot systems is a plus.

• Ability to communicate clearly with peers, management, and customers.

• Strong work ethic with a focus on customer satisfaction.

• Team-oriented attitude, ready to jump in and help where needed.

• Valid driver’s license and good driving record is required.

• Travel up to 50%

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person