CNC Machine Tool Service Technician

CNC Machine Tool Service Technician

Location: Remote / Field-Based
Job Type: Full-Time, Direct Hire
Industry: Machine Tool Manufacturing
Compensation: Competitive, Based on Experience

Position Overview

Our client is a leading high-end CNC machine tool designer and manufacturer with nearly 100 years of experience building precision machine tools for demanding manufacturing environments.

We are seeking an experienced CNC Machine Tool Service Technician to install, commission, troubleshoot, repair, and maintain high-precision CNC machine tools at customer locations.

The ideal candidate will have a strong background in CNC machine tool manufacturing and field service, with the technical ability to independently diagnose complex mechanical, electrical, hydraulic, and pneumatic issues. This position requires extensive travel, including occasional international assignments.

Candidates must have direct experience in CNC machine tool field service and a deep background in machine tool installation, troubleshooting, repair, and maintenance.

Key Responsibilities

• Install and commission new and existing CNC machine tools at customer facilities.
• Perform machine leveling, alignment, geometry verification, functional checks, and accuracy troubleshooting.
• Diagnose and repair CNC machine tool problems involving mechanical, electrical, hydraulic, and pneumatic systems.
• Troubleshoot FANUC CNC controls, servo systems, spindle drives, alarms, parameters, and machine backups.
• Perform preventive maintenance and assess machine condition to identify necessary corrective work.
• Provide remote technical support to customers when required.
• Support customers with machine operation, maintenance, and troubleshooting instruction within authorized qualifications.
• Coordinate with service management, engineering, applications, parts, and factory technical teams to resolve complex technical issues.
• Document service activities, findings, repairs, parts requirements, and unresolved issues accurately.
• Complete service reports, time records, expense reports, and customer signoffs in a timely manner.
• Support service and applications activities at customer facilities, company headquarters, and distributor locations as needed.
• Follow all customer site requirements and company safety procedures, including lockout/tagout.
• Travel extensively to customer locations, including occasional international travel.

Required Qualifications

• 5+ years of CNC machine tool field service experience preferred.
• Direct experience working for or supporting a CNC machine tool manufacturer/OEM.
• Strong experience with high-precision horizontal and vertical machining centers.
• Experience with 5-axis CNC machines strongly preferred.
• Strong working knowledge of FANUC CNC controls.
• Experience troubleshooting CNC alarms, parameters, servo systems, spindle drives, and machine backups.
• Strong mechanical, electrical, hydraulic, and pneumatic troubleshooting skills.
• Experience with CNC machine installation, leveling, alignment, and commissioning.
• Ability to diagnose machine geometry and accuracy issues.
• Ability to read electrical schematics, mechanical drawings, hydraulic diagrams, pneumatic diagrams, and technical manuals.
• Proficiency with precision measurement tools used for machine installation and repair.
• Strong customer service and communication skills.
• Ability to work independently and exercise sound technical judgment.
• Willingness and ability to travel extensively, including occasional international travel.
• Commitment to safe work practices and proper handling of heavy equipment and precision instruments.

Preferred Qualifications

• Experience with 5-axis machining centers.
• Laser measurement experience.
• Ballbar testing experience.
• Experience with high-precision machine alignment and geometry verification.
• Experience supporting complex aerospace, automotive, or other precision manufacturing environments.
• Previous experience providing customer training or technical support.

Key Skills

CNC Machine Tools | CNC Field Service | Machine Tool Service | FANUC | 5-Axis CNC | Horizontal Machining Centers | Vertical Machining Centers | Servo Systems | Spindle Drives | CNC Parameters | CNC Alarms | Machine Installation | Commissioning | Machine Alignment | Leveling | Geometry Verification | Preventive Maintenance | Electrical Troubleshooting | Mechanical Troubleshooting | Hydraulic Systems | Pneumatic Systems | Ballbar | Laser Measurement

Travel Requirements

This is a field-based position requiring extensive travel to customer facilities. Travel may include overnight assignments and occasional international travel.

Reporting Structure

The CNC Machine Tool Service Technician will report to the Service Manager and work closely with engineering, applications, sales, technical support, parts, and customer service teams.

Training & Development

The company will provide product-specific training and ongoing professional development. Candidates should already possess the technical foundation and field-service experience necessary to work independently.

Compensation & Benefits

• Competitive compensation based on experience
• Health and dental insurance
• 401(k) plan
• Performance-based incentives
• Eligible commissions on inventory and service sales
• Product-specific training
• Professional development opportunities
• Full-time, direct-hire employment

Pay: $80,000.00 - $100,000.00 per year

Application Question(s):

• Direct experience working for or supporting a CNC machine tool manufacturer/OEM.
• 5+ years of CNC machine tool field service experience preferred.
• Strong experience with high-precision horizontal and vertical machining centers.
• Experience with 5-axis CNC machines strongly preferred.
• Strong working knowledge of FANUC CNC controls.

Work Location: Remote