CNC Machine Tools Service Supervisor / Manager

About the Role

We are seeking a highly motivated and experienced

CNC Machine Tools Service Supervisor

to lead our field service operations in Singapore. The successful candidate will oversee a team of service engineers and technicians ensure excellent customer support delivery, and provide advanced technical expertise in troubleshooting, maintenance, installation, and commissioning of CNC machine tools.

This role requires a strong blend of technical leadership, customer relationship management, and hands-on engineering capability to support customers in the aerospace, semiconductor, precision engineering, medical, and general manufacturing industries.

Key Responsibilities

Service Operations & Team Leadership

Hands-on, Lead, supervise, mentor, and coordinate a team of field service engineers and technicians.

Plan resource deployment, work schedules, and service assignments to ensure timely support and compliance with service level agreements (SLAs).

Monitor service performance, productivity, and customer satisfaction while maintaining high service standards.

Conduct technical coaching and skills development programs for junior engineers and technicians.

Advanced Technical Support & Troubleshooting

Act as the primary escalation point for complex machine tool issues involving mechanical, electrical, hydraulic, pneumatic, and CNC control systems.

Diagnose and resolve machine faults, including:

• Spindle vibration and performance issues
• Axis positioning and servo-related errors
• CNC controller alarms and communication faults
• Machine geometry and accuracy deviations
• Hydraulic and pneumatic system failures
• Provide root cause analysis (RCA) reports and recommend corrective and preventive actions.

Machine Installation, Commissioning & Project Management

Manage end-to-end machine installation and commissioning activities.

Coordinate site preparation, machine positioning, leveling, alignment, and utility readiness.

Supervise Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), and final customer handovers.

Ensure projects are completed safely, efficiently, and within agreed timelines.

Preventive Maintenance & Spare Parts Management

Develop and oversee preventive maintenance programs to maximize machine uptime and reliability.

Monitor service records, maintenance history, and equipment performance trends.

Manage critical spare parts inventory, warranty claims, and factory engineering updates.

Coordinate replacement planning for major machine components such as spindles, ball screws, linear guideways, servo motors, and drive systems.

Customer Relationship Management

Serve as the primary technical liaison for key customer accounts.

Build strong relationships with production, maintenance, and engineering teams at customer facilities.

Conduct technical reviews, service presentations, and maintenance planning discussions.

Support service contract renewals and identify opportunities for value-added services.

Safety, Quality & Compliance

Promote and enforce Workplace Safety and Health (WSH) regulations and company safety policies.

Ensure compliance with Risk Assessment (RA) procedures and Lockout/Tagout (LOTO) practices.

Maintain proper service documentation and reporting standards.

Drive continuous improvement initiatives to enhance operational efficiency and service quality.

Your Preferred CNC machine tools and Smart Factory Solutions partner. Flexspeed Technology is a specialized machine tools manufacturer and distributor of cnc machine tools, offers state of the art technology with innovative robotics automation and I4.0 smart factory digitalization for the precision engineering industry

Flexspeed is also a solutions provider for vertical warehousing management, manufacturing iSMART ERP software (integrated Smart Manufacturing And Resource Technology) and robotics system integrator providing robotics automation solutions for cnc machines tending and customized solutions for customers’ specific automation requirements across different manufacturing industry.

Together with iIOT machine monitoring and data analytics software, it offers quick and easy access to operation, overall equipment efficiency (OEE), machine status, and other machine data which enables managers and operators to adjust machines as needed across the production to increase efficiency.