CNC Motion-Control Support Technologist

CNC Motion-Control Support Technologist

Location: Bend, OR (In-Person)

Job Type: Full-Time

Compensation: $25.00 – $28.00 per hour

A Day in the Life

Morning begins with a queue of service tickets from shops running heavy CNC cutting systems. You open a remote session, listen carefully, and guide a customer through isolating a fault—meter in hand, eyes on the wiring diagram. By midday, you’re helping another team square a gantry and align a torch. Later, you walk a new install through calibration and preventative checks, then close out your day documenting fixes in the CRM and arranging a warranty part shipment. Throughout, your mechanical intuition and electrical know-how turn downtime into productivity.

About the Role

Representing a premier industrial machinery manufacturer in Bend, you’ll deliver remote diagnostics, troubleshooting, and customer support for heavy CNC cutting machinery, motion-control platforms, and plasma cutting equipment. This is a hands-on, machinery-focused support position with strong growth potential, including future field service travel once fully trained.

Important: This is not an IT, network administration, or desktop support job. It’s about understanding and supporting physical machines.

What You’ll Handle

• Assist customers via phone, email, and remote tools to diagnose mechanical, electrical, software, and motion-control issues.
• Guide component isolation, system testing, and electrical diagnostics using digital multimeters, schematics, and wiring diagrams.
• Troubleshoot motors, drives, relays, sensors, power supplies, gearboxes, gantry assemblies, and torch alignment.
• Support machine startup, calibration, preventive maintenance, and basic CAD/CAM or controller software issues.
• Document solutions in CRM systems and coordinate replacement parts and warranty claims.

What Sets You Up for Success

• Proven mechanical and/or electrical troubleshooting background; hands-on with hand tools and digital multimeters.
• Working knowledge of control circuits, switches, relays, motors, fuses, and wiring; able to read (or learn to read) electrical schematics and mechanical drawings.
• Clear communicator who can explain complex procedures to users with varied mechanical experience.
• Valuable backgrounds: industrial maintenance, automotive/diesel/heavy equipment repair, mechatronics, welding/fabrication equipment, or military electrical/mechanical roles.

Growth & Travel

• Train in-house initially.
• After full training, expect potential field service travel of 50–75% for installations and repairs.

You’re Proficient In

• Customer Service
• Troubleshooting Skills
• CNC Machine Repair
• Equipment Repair & Maintenance
• Troubleshooting CNC Machines