CNC Phone Support Technician

At Laguna Tools, we are passionate about precision, innovation, and quality in every product we create. As a leading manufacturer of woodworking and CNC machinery, we pride ourselves on pushing the boundaries of what’s possible, delivering state-of-the-art solutions that empower our customers to bring their ideas to life.

Our team is the heartbeat of our success, combining expertise, creativity, and dedication to make a lasting impact in the industry. We’re always looking for talented individuals who share our passion and are eager to grow in a dynamic and fast-paced environment.

If you’re ready to take your career to the next level and be part of a company that’s shaping the future of manufacturing, explore our current opportunities and join the Laguna Tools family today!

CNC Phone Support Technician

Laguna Tools is an award-winning leading manufacturer of woodworking and CNC machines. We are looking for a career-minded Customer Service Technician with an interest in automation and CNC Machines. This is an ideal position for an individual with a mechanical and or electrical aptitude for learning machinery.

Job description

The CNC Technician provides customer service by phone, email, and occasionally in-person. Customer needs will range from technical support, sales, software support, and machine troubleshooting. This position is responsible for providing effective customer service for all CNC and edge bander customers by using excellent in-depth knowledge of company products and services as well as communicating effectively with team members within the Customer Service department.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is in an office setting.

• Software/application training and support for existing customers
• CAD/CAM for software/project videos
• Demo programming (with advance notice and deposit)
• CNC troubleshooting, training, support, install, customer success, etc.
• Checking and updating post processors
• Help support and identify whether complex cases are software related
• Speaking with customers in a polite manner, addressing customer concerns patiently
• Resolving customer concerns to the fullest
• Respond to customer emails in a timely manner

Qualifications and Education Requirements:

• Minimum High School diploma or equivalent, plus 1+ years of relevant experience
• Mechanical and electrical aptitude.
• Must be able to read, write, and speak English
• Ability to read, write, and speak Spanish – a plus
• Ability to read and understand technical documents

Preferred Skills:

• Detail-oriented and the ability to multi-task.
• Efficient and productive in a fast-paced environment
• Enthusiastic and possesses excellent customer service skills.
• Ability to calculate basic math.
• Excellent oral and written communication skills
• Ability to problem solve patiently.
• Team Player
• Excellent planning and organizational skills
• Displays strong moral values and work ethics. Personal accountability.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to fingers, handle or feel; and reach with hands and arms.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Type:

Full-time

Pay:

$20.00 – $25.00 per hour

Schedule:

• 8 hour shift
• 40 hours per week
• Monday to Friday

Work Location:

In person

How to apply:

Send a copy of your resume to [email protected]