CNC Service Support Representative

Help Keep Our CNC Routers Running Strong!

Do you have a knack for troubleshooting mechanical or electrical systems? Enjoy helping customers get their machines back up and running? If you’re hands-on, mechanically inclined, and like solving technical problems, we want to talk to you!

We’re looking for a CNC Service Support Representative to assist customers with their CNC routers. You’ll use your mechanical and electrical understanding to diagnose issues, recommend solutions, and coordinate repairs — keeping our customers productive and supported.

What You’ll Do

• Diagnose mechanical, electrical, and pneumatic issues with CNC routers over the phone or through remote support.

• Guide customers through basic troubleshooting steps and determine when a technician or replacement part is needed.

• Coordinate with field service techs and parts departments to ensure timely repairs.

• Create and manage service cases, order parts, and document solutions.

• Build your knowledge of CNC controls, servo systems, and router components through on-the-job training.

What We’re Looking For

• Hands-on experience in repairing, maintaining, or troubleshooting machinery, equipment, or mechanical/electrical systems — experience with CNC, automation, manufacturing, cable systems, or similar equipment is all a plus.

• Basic understanding of mechanical, electrical, or control systems.

• Strong problem-solving and communication skills.

• Ability to stay organized and manage multiple service cases.

• Comfortable using a computer to log information and process service orders.

• Customer-focused attitude with a willingness to help and learn

Why Join Us

• Ongoing technical training and development.
• Work with advanced CNC technology and a supportive team.
• Opportunities for growth into Field Service or Applications roles.
• 401(k) with company match
• Health, Dental & Vision
• HSA and FSA options
• Life Insurance
• And more!

This is more than customer service — it’s technical support for high-performance CNC machinery.
If you enjoy solving mechanical and electrical challenges and helping customers succeed, apply today!