Co Driver/ Co Operator

OVERVIEW

Co-Operators (Co-Ops) are hourly Scream Team members who are the main support system for Operators. Co-Ops aid the Operators in navigation, customer communication, and item delivery. Where Operators are the “Captain” of the truck, Co-Ops are the “Co-Captain/First Mate.”

TRAITS of a Strong CO-OPERATOR

Embrace Scream Truck's H.A.C.K.:

• (H)appiness—Deliver it always! Smile and greet customers with eye contact, a kind message, and genuine warmth.
• (A)wareness—Be attentive to your customers and their families. Offer solutions to ease and personalize their experience. (e.g. note allergies, offer a Pup cup, accommodate for disabilities)
• (C)leanliness—Keep the trucks looking squeaky clean inside and out! Especially high visibility areas (countertops, prep areas, sinks, Electrofreeze, and windows)
• (K)indness—Extend patience and genuine empathy with customers and fellow associates. Ensure everyone has a positive experience.

CORE Responsibilities

1. Navigation—Co-Ops assist the Operator in efficiently navigating the truck to each stop including parking assistance in difficult areas.

GOAL - Get Out And Look

One of the top safety precautions! Anytime the truck is backing up (in reverse) or pulling into a tight spot, Co-Op should GOAL. Make sure the truck has enough space to safely navigate without hitting anything!

2. Communication—Co-Ops are the first line of communication between the customer and the truck to relay arrival information or resolve any issues inhibiting delivery.

3. Item Preparation—Co-Ops assist the Operator in preparing menu items. The default Co-Op prep area is the “Nut-Free” side of the truck and Co-Op must take special care to prevent cross contamination. Co-Ops are expected to bring awareness of allergen-free items to customer upon delivery.

4. Delivery—Co-Ops are the first point of contact for delivery to customers (predetermined delivery specifications) to customers’ doors. (In the event of multiple items, Operators should provide delivery assistance)

5. Emergencies/Escalation—Onboard the truck, Co-Ops manage/report any real-time customer-related issues that may impair a positive customer experience to Mission Control for further assistance/direction.

6. Deliver regular feedback to Lead Co-Op:

• Ideas, suggestions, improvements
• Questions & concerns
• Positive Scream Team morale & customer experiences

JOB REQUIREMENTS

• Pristine driving record and ability to safely drive a very large vehicle (think UPS truck, training will be provided)
• Ability to efficiently navigate local neighborhoods using a map and GPS
• Exceptional people and communication skills
• Upbeat, friendly and outgoing personality, eager to serve customers happily
• Strong work ethic with a "do whatever it takes” attitude
• A background in food service is preferred
• Skilled in public speaking is preferred
• Truck driving experience is a plus

PHYSICAL REQUIREMENTS

• Ability to alternate between sitting and standing frequently during shift
• Ability to travel through a cabin walkway of approximately 2.5 feet wide efficiently
• Controlled fine motor skills to make frozen treats
• Ability to reach above head for items
• Ability to occasionally lift up to 15 lbs

COMMITTMENT

• Part time or Full time (depending on availability)
• Days of the week vary depending on seasonality

PAY

$15 per hour + tips

SUMMARY

Co-Ops are Scream Truck's first point of contact to establish a culture of trust between our company and customers. Be a friendly face and positive team player in support of our company!

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Experience:

• Hospitality: 1 year (Preferred)
• service industry: 1 year (Preferred)

License/Certification:

• nevada drivers licence (Preferred)

Work Location: In person