COA-Dare Campus Services Coordinator

About COA:

The main campus of the College of the Albemarle is located in Elizabeth City, North Carolina. The region enjoys a rich maritime heritage, wide ranging opportunities for water sports and outdoor recreation, a vibrant arts and festival culture. The city sits about an hour from the Outer Banks, a popular resort area and home to beautiful beaches and protected wildlands. The College is 45 minutes south of the Hampton Roads Region of Virginia, a diverse metropolitan area of more than 1.7 million people, home to cultural, entertainment, and sporting venues. Through four campus locations, the College serves seven counties of northeastern North Carolina, blending rural lifestyles with big city opportunities.

Description

This position is primarily located at COA - Dare in Manteo, NC.

Salary is commensurate with education and experience.

The COA - Dare Campus Services Coordinator serves as the primary front-of-house representative and central point of contact for COA - Dare. This position provides high-level customer service and administrative support to students, faculty, staff, and the public, while ensuring efficient daily campus operations.

The coordinator is responsible for managing front desk operations, supporting the COA - Dare Campus Dean, assisting with student services navigation, and coordinating logistical needs for campus events in collaboration with various college divisions. This role also includes providing support for basic library services and facilitating access to learning resources, ensuring a seamless and welcoming experience for all campus visitors.

The COA - Dare Campus Services Coordinator reports to the Dean, COA - Dare.

Examples of Duties

Front-of-House / Customer Service (Primary Function)

• Serve as the first point of contact for the campus, providing professional, courteous, and knowledgeable assistance to students, faculty, staff, and the public
• Answer, screen, and direct phone calls; respond to in-person and electronic inquiries
• Provide accurate information regarding college programs, services, schedules, events, and procedures
• Assist students with navigation of college systems (registration, portals, schedules, forms, etc.)
• In collaboration with Student Success and Enrollment Management, support outreach efforts and communication with prospective and current students
• De-escalate concerns and direct individuals to appropriate departments or personnel

Administrative Support to Campus Dean

• Provide administrative and clerical support to the Dare Campus Dean, including scheduling, correspondence, and document preparation
• Maintain files, reports, and records related to campus operations and instructional activities
• Assist with preparation of instructional materials, reports, and communications
• Coordinate facility usage requests and maintain classroom and space schedules

Event Logistics Coordination

• Serve as the campus logistics point of contact for events, coordinating operational needs in partnership with the College’s event planner
• Manage space reservations, setup requirements, and coordination of equipment and services
• Support execution of campus events, including communication with internal stakeholders and external partners
• Ensure event readiness, including signage, room setup, and resource availability
• In collaboration with the Office of Student Success and Enrollment Management and the Communication and Marketing Department, support outreach efforts and communication with prospective and current students.
• Provide general guidance on admissions, enrollment, financial aid, and student services processes
• Assist with appointment scheduling, distribution of forms, and general student support functions
• Support outreach efforts and communication with prospective and current students

Library & Learning Resource Support

• Provide cross training and support to the learning resource specialist and testing service staff

Operational & Administrative Support

• Maintain office equipment, supplies, and front desk operations
• Assist with data entry, reports, and tracking using systems such as Colleague or other college platforms
• Support general campus operations, including coordination across departments

Other:

• Perform other duties as assigned

Typical Qualifications

Typical Qualifications Required:

• Associate's degree from a regionally accredited college or university.
• Two years of experience in high-level office management operations.
• Excellent oral and written communication skills.
• Experience in dealing with customer relation situations.
• Exceptional customer service and organizational skills.

Preferred Qualifications

• Experience in a higher education or community college setting
• Experience supporting events, student services, or front desk operations
• Familiarity with student information systems (e.g., Colleague/Datatel)

Knowledge, Skills & Abilities

Knowledge, Skills & Abilities

• Strong customer service and interpersonal communication skills
• Ability to manage multiple priorities in a fast-paced, high-interaction environment
• Knowledge of general college operations, student services, or administrative processes
• Ability to problem-solve, exercise judgment, and work independently
• Proficiency in Microsoft Office and general office systems
• Ability to coordinate logistics and communicate effectively across departments

Working Conditions:

• High-visibility, high-interaction front desk environment
• Frequent interruptions and need for task switching
• Occasional evening or weekend work for campus events
• Sitting or standing for prolonged periods.

College of The Albemarle is an Equal Opportunity Employer and is committed to providing a welcoming and inclusive learning and working environment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal or North Carolina law and COA policies.

Employment with College of The Albemarle is contingent upon the satisfactory results of background and reference checks.

College of The Albemarle does not provide work visa sponsorships. To be considered for employment, applicants must be permitted to legally work in the United States without employer sponsorship.

Inquiries regarding non-discrimination policies and employment questions may be directed to Human Resources | coa_[email protected]

Retirement, Health Insurance., Holidays, Annual/Sick Leave