COC Coordinated Entry Coordinator

COC Coordinated Entry Coordinator (37.5 hours/week; $23.75 - $25.21)

Hybrid Remote / Greenfield, MA - Three County Continuum of Care Job

Type - Full-time DEPARTMENT: Administration/Three County Continuum of

Care (COC) POSITION TITLE: Coordinated Entry (CE) Coordinator LOCATION:

Greenfield, MA STATUS: Non-Exempt SUPERVISOR: COC Program Director

POSITION SUMMARY The Coordinated Entry (CE) Coordinator Provides leadership and coordination for the Three County CoC's person-centered,

trauma-informed, and equity-focused Coordinated Entry System across

Berkshire, Franklin, and Hampshire Counties and the North Quabbin

region. The coordinator oversees day-to-day operations, implementation,

monitoring, and continuous improvement of Coordinated Entry; supports

effective and equitable access to housing resources; facilitates case

conferencing; provides training and technical assistance; and works

closely with providers, housing partners, people with lived experience,

government agencies, and community stakeholders to identify and address

system barriers. The position uses data, stakeholder feedback, HMIS, and

best practices to strengthen system performance and housing outcomes

while ensuring compliance with HUD and CoC requirements. The CE

Coordinator reports directly to the Program Director and works

collaboratively with the Compliance Manager and other CoC staff,

exercising independent judgment, initiative, and problem-solving skills

to support an effective, equitable, and responsive Coordinated Entry

System. QUALIFICATIONS/SKILLS The Ideal Candidate Will Demonstrate The following competencies: Computer skills: using a mouse, email, Microsoft

office, including knowledge of MS Word, Excel and email/internet

platforms. Strong interpersonal communication - verbal and written

Ability to adapt to communication and presentation to meet the needs of

the audience, including a wide variety of employers, social service

providers, and participants. Demonstrated ability to work independently

and to complete projects in a timely manner in a fast-paced environment

Conflict resolution, problem-solving, establishing priorities,

navigating change Customer service skills. Judgement and

decision-making. Organizational skills and attention to detail. Adapt to

changing priorities and demonstrate close attention to details

Understanding data capture and tracking methods. Promote equity by

deconstructing barriers to a racially just system. Cultivate work

environments that value truth-telling, courage, vulnerability, space to

think and reflect, community-mindedness, hope, and openness to difficult

conversations. Key Knowledge and Experience: Knowledge of social

services, advocacy, and navigating resources Knowledge of Franklin,

Hampshire, and Berkshire counties and North Quabbin regional

organizations and resources Experience working with marginalized

communities and individuals with low incomes including youth and young

adults, veterans, and survivors of domestic violence Experience thinking

creatively and strategically, setting program goals and steps to achieve

them Experience with data management, data capture, tracking?methods?and

analysis for outcome measurements To Qualify Minimum

Qualifications/Transferable Skills: 4 years' experience in human

services working with low-income individuals or families and vulnerable

populations; experience in an office setting including data entry. SEE

THE COMMUNITY ACTION PIONEER VALLEY WEBSITE FOR MORE INFORMATION