Cocktail Server

Summary: To wait on tables promptly, courteously and to serve the guest in any way possible.

Essential Functions:

• Experience in fine dining service.
• Must have full familiarity with all menus.
• Knowledge of daily specials, use opportunities to offer up-sells.
• Must have full knowledge of beverage offerings.
• Station set-up and breakdown/side-work.
• Assist bussers with food service or clearing of tables as needed.
• To polish and clean the water glasses in his/her assigned station before opening hours.
• Perform any other duties as assigned by the outlet manager/supervisor.
• Courteous service to guests.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Know general hotel knowledge in order to assist hotel guests with directions.
• Adhere to grooming guidelines, wear Z-pin, proper uniform standards
• Complete required Z certification for New Hires (30 days), and recertification as required.
• Follow all proper Hotel safety policies and procedures and use safety equipment as needed.

Tools and Equipment:

• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

Physical Demands

While performing the duties of this position, the employee is regularly required to:

• Stand;
• Walk;
• Use hands to handle, or feel;
• Reach with hands and arms;
• Climb or balance; stoop, kneel, crouch, or crawl;
• Talk or hear and taste or smell;
• Sitting;
• The employee must regularly lift and/or move up to 25 pounds; able to push and pull objects
• Specific vision abilities required by this job to see, read, write, and use a computer
• Must be able to communicate with guests in English.

No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.