COD ADMIN

JOB DESCRIPTION — COD Admin

J&T Cargo and Logistics Inc.

Position: COD Admin (Cash on Delivery Administrator)

Department: Branch Operations / Finance / COD Management

Industry: Logistics, Courier, and Cargo Services

Reports to: Branch Manager / Operations Supervisor

1. Job Summary

The COD Admin is responsible for monitoring, recording, reconciling, and reporting Cash on Delivery (COD) transactions. This position ensures that COD collections from delivery riders are accurately documented, properly accounted for, and remitted or turned over according to company policies and deadlines.

The COD Admin coordinates with delivery riders, branch personnel, finance, and operations to resolve collection discrepancies and ensure the timely and accurate processing of COD transactions.

2. Key ResponsibilitiesA. COD Monitoring and Recording

• Monitor daily COD transactions and collections.
• Encode and update COD payments in the company's system or tracking files.
• Verify COD amounts against waybills, delivery records, and system reports.
• Track completed deliveries with corresponding COD payments.
• Monitor outstanding, pending, and unremitted COD transactions.
• Maintain accurate and updated COD records.

B. Collection Reconciliation

• Reconcile COD collections reported by delivery riders against system records.
• Verify cash collections, electronic payments, and other authorized payment records.
• Identify discrepancies, shortages, overages, and unrecorded transactions.
• Immediately report discrepancies to the Branch Manager or authorized supervisor.
• Follow up on unsettled COD transactions and missing collection documents.
• Ensure proper documentation of all adjustments and corrections.

C. Cash Turnover and Remittance

• Receive and verify COD collections when authorized.
• Prepare daily COD collection and turnover reports.
• Ensure that collected funds are properly documented and turned over to the designated personnel.
• Monitor compliance with COD remittance schedules and procedures.
• Secure receipts, acknowledgment forms, and supporting documents.
• Report delayed remittances or suspected irregularities immediately.

D. Reporting and Documentation

• Prepare daily, weekly, and monthly COD reports.
• Maintain records of COD collections, remittances, pending balances, and discrepancies.
• Organize and file collection reports, receipts, waybills, and other supporting documents.
• Ensure the accuracy and completeness of encoded information.
• Submit reports to the Branch Manager, Finance Department, or Operations Department as required.

E. Coordination and Follow-up

• Coordinate with delivery riders regarding unremitted collections and COD discrepancies.
• Work with the Branch Admin and Operations Team to verify delivery statuses.
• Communicate with Finance regarding remittance concerns and transaction adjustments.
• Escalate unresolved collection issues to the appropriate supervisor.
• Assist in audits and investigations involving COD transactions.

F. Compliance and Accountability

• Follow company policies on COD handling, collection, and remittance.
• Maintain confidentiality of financial records and company information.
• Prevent unauthorized adjustments or alterations to COD records.
• Ensure all transactions have appropriate supporting documentation.
• Perform other related duties assigned by the Branch Manager or authorized supervisor.

3. Qualifications

• At least Senior High School graduate; college graduate in Accountancy, Accounting Technology, Business Administration, or a related field is an advantage.
• Experience in cash handling, cashiering, accounting, finance, COD monitoring, or logistics operations is preferred.
• Proficient in Microsoft Excel, Google Sheets, and basic computer applications.
• Strong numerical, analytical, and reconciliation skills.
• High attention to detail and accuracy.
• Good organizational and time-management skills.
• Honest, trustworthy, responsible, and accountable.
• Able to handle confidential financial information.
• Good communication and coordination skills.
• Able to work under pressure and meet daily reporting deadlines.
• Willing to work shifting schedules, weekends, holidays, or overtime when required.

4. Required Skills and Competencies

• Numerical accuracy: Can calculate and verify collections accurately.
• Attention to detail: Can identify discrepancies between actual collections and system records.
• Computer literacy: Can encode data and prepare reports using spreadsheets.
• Integrity: Handles company funds and financial information responsibly.
• Problem-solving: Can investigate and report discrepancies promptly.
• Communication: Can coordinate professionally with riders, supervisors, and finance personnel.
• Time management: Can complete daily reconciliation and reporting within deadlines.

5. Key Performance Indicators (KPIs)

The COD Admin's performance may be measured using the following indicators:

• Accuracy of COD collection records and reports.
• Timeliness of daily COD reconciliation.
• Percentage of COD transactions properly documented.
• Timeliness of follow-up on outstanding collections.
• Number of unresolved COD discrepancies.
• Compliance with company remittance procedures.
• Completeness and availability of supporting documents.
• Timeliness of escalation and reporting of collection irregularities.

6. Important Responsibilities and Accountability

The COD Admin must immediately report any cash shortage, excess collection, missing remittance, suspicious transaction, or discrepancy. No transaction should be altered, concealed, or adjusted without proper authorization and supporting documentation.

The COD Admin must follow the company's established cash-handling and remittance procedures and must not personally use, borrow, or retain company collections for unauthorized purposes.

Pay: Php15,600.00 - Php20,000.00 per month

Benefits:

• Free parking
• On-site parking
• Paid training

Work Location: In person