COD (Cashier) Specialist

Cash on Delivery (COD) Specialist

Job Summary

We are looking for a detail-oriented Cash on Delivery (COD) Specialist to manage and monitor COD transactions, cash collections, reconciliations, and settlements. The role requires strong coordination with delivery teams, finance, and operations to ensure accurate and timely cash handling.

Key Responsibilities

• Monitor daily COD transactions and cash collections from delivery operations.
• Reconcile collected cash against delivered orders and system records.
• Track outstanding, missing, delayed, or unmatched COD payments.
• Investigate cash discrepancies and coordinate with relevant teams to resolve issues.
• Monitor returned, cancelled, and failed-delivery orders and their financial impact.
• Prepare daily, weekly, and monthly COD reconciliation reports.
• Coordinate with Finance and Operations teams regarding cash settlements and discrepancies.
• Follow up with drivers/couriers regarding pending cash collections and settlements.
• Ensure all COD transactions are accurately recorded and updated in the system.
• Maintain proper documentation and records for all cash-related transactions.
• Support the identification of irregularities, errors, or potential cash leakage.
• Provide regular updates and reports to the COD/Finance Supervisor or Manager.
• Follow company policies and procedures related to cash handling and financial controls.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration , or a related field.
• 1–3 years of experience in COD, cash reconciliation, finance operations, or a similar role.
• Experience in last-mile delivery, logistics, e-commerce, or FMCG is preferred.