Code Compliance Officer

Summary

The City of Lancaster is seeking a professional, dependable, and community-focused Code Compliance Officer to help maintain safe, clean, and attractive neighborhoods throughout the City.

This position performs residential, commercial, and industrial code compliance inspections; investigates complaints and potential violations; documents inspection activity; communicates City regulations to residents and property owners; prepares notices and citations; and works with the community to resolve code-related concerns.

The ideal candidate is someone who can balance customer service with enforcement, communicate clearly in challenging situations, maintain accurate records, work independently in the field, and apply City codes and procedures consistently and professionally. The position may also be required to testify in court regarding code violations and respond to after-hours inspections when emergencies arise.

At the City of Lancaster, we serve our community with PRIDE:

Productivity – Take ownership of assignments and complete inspections, documentation, and follow-up accurately and timely.

Resourcefulness – Use available information and resources to identify practical solutions and improve service.

Integrity – Act ethically, apply requirements consistently, remain accountable, and be proud of the work that has your name on it.

Dedication – Serve residents professionally and remain committed to the success of the community and organization.

Excellence – Work collaboratively, communicate effectively, and continuously strive for quality and improvement.

Essential Duties and Responsibilities

• Performs a variety of code compliance inspections involving residential, commercial, and industrial properties.
• Drives to and from inspection locations and other destinations assigned by the supervisor.
• Inspects and surveys public and private property for nuisances, sewage, trash, debris, unsanitary conditions, and other potential code violations.
• Investigates citizen complaints regarding possible code violations.
• Uses computer systems and available records to obtain information necessary for notices, correspondence, contracts, citations, and other code compliance activities.
• Prepares correspondence explaining applicable code requirements and identified violations.
• Maintains accurate records and reports relating to inspections, surveillance, enforcement activity, and follow-up.
• Documents activities thoroughly and accurately.
• Responds to and assists with resolving citizen inquiries and complaints.
• Communicates professionally and courteously with residents, property owners, employees, and other members of the public.
• Testifies in court, as necessary, regarding code compliance violations and related enforcement activity.
• Maintains assigned City vehicle and reports maintenance or operational concerns as necessary.
• Maintains communication after normal working hours in the event of an emergency.
• Must be available for after-hours emergency inspections when required.
• Complies with the City’s Code of Conduct and applicable Rules of Behavior.
• Maintains regular and reliable attendance.
• Performs other related duties as assigned.

Education and/or Experience

High school diploma or General Education Development (GED) certificate is required.

The successful candidate should demonstrate the ability to:

• Read, analyze, and interpret governmental regulations, technical procedures, and other professional materials.
• Prepare reports, business correspondence, notices, and other written documentation.
• Communicate effectively with residents, customers, employees, supervisors, and groups.
• Respond professionally to questions, complaints, and potentially difficult or emotional situations.
• Maintain accurate, detailed, and organized inspection and enforcement records.
• Manage multiple inspections, deadlines, follow-up activities, and priorities.
• Apply practical problem-solving and sound judgment when situations do not have a single standardized solution.
• Interpret written, verbal, diagrammed, and scheduled instructions.
• Perform basic mathematical calculations involving percentages, area, measurements, and related concepts.
• Maintain professionalism and composure while performing enforcement-related duties.
• Work independently in the field while maintaining effective communication with supervisors and team members.

Certificates, Licenses, Registrations

• Valid Class C Texas Driver’s License is required.
• Must possess certification as a Registered Code Compliance Officer in the State of Texas, or obtain the certification within the first 15 months of employment.
• Driving is required as part of the position.
• The position requires a pre-employment physical and is identified as a safety-sensitive position in the approved job description.