Coffee Operations Associate (Full Time)

We are passionate about coffee. We are looking for a passionate and skilled Barista to join our café in Punggol. The ideal candidate has a strong knowledge of coffee preparation, a friendly demeanour, and thrives in a fast-paced environment.

Roles & Responsibilities

Operations & Team Management

• Supervise daily café operations, including opening/closing procedures, staff scheduling, and workflow management.
• Train, mentor, and motivate team members (baristas, servers, kitchen staff) to deliver outstanding service.
• Ensure smooth coordination between front-of-house and back-of-house operations.
• Handle customer inquiries, feedback, and complaints professionally and promptly.

Customer Service & Quality Control

• Maintain high standards of beverage and food quality, presentation, and consistency.
• Monitor customer satisfaction and implement improvements where needed.
• Lead by example in providing friendly, efficient, and personalized service.

Administrative & Financial Duties

• Manage cash handling, daily sales reports, and POS transactions.
• Assist in inventory management, stock ordering, and cost control to minimize waste.
• Ensure compliance with food safety, hygiene, and workplace regulations.

Requirements

• Minimum 8 years of supervisory experience in a café.
• Strong leadership skills with the ability to train and inspire a team.
• Excellent knowledge of coffee preparation, customer service, and café operations.
• Proficiency in POS systems, inventory management, and basic financial tracking.
• Ability to work flexible hours, including weekends and public holidays.
• Food hygiene certification (e.g., WSQ Basic Food Hygiene) is a plus.
• Passion for the specialty coffee scene and café culture.