Coffee Shop General Manager

Location Manager

Biddle's Brewing

Loretto, PA

Full-time

Up to $40,000 per year (+$2,000 in year two + 3% annual increases thereafter)

Welcome to Biddle's Brewing - we started in 2021 with a tiny coffee truck and a belief that small-town America deserves world-class coffee and real community. We're a growing, community-focused shop delivering simplicity with an experience. We're innovating, scaling systems, and expanding to spark adventure, build local connections, and breathe life into our communities. We're seeking a Location Manager for our Loretto location where you can build a career in coffee and community leadership. This role is a hands-on entry-level General Manager role. In this role you will enforce our new operational manual, help us implement fresh processes (loyalty, online ordering, sales tools), and adapt to growth. Expect a full-time position: ~85% on the floor and 15% admin/reporting. Thrive in our authentic, low-turnover culture with team outings, real connections, and systems that let you learn and grow. Let's brew something great!

Who We’re Looking For

The ideal candidate embodies the following traits:

• A strong adventurous spirit and willingness to embrace new challenges
• Competitive drive to deliver excellence every shift
• Authentic leadership - treating team members and customers with genuine respect
• Reliability & accountability - always on time, following systems, and owning their responsibilities
• A team-first mindset and desire to coach and develop others
• Ingenuity & creative problem-solving to improve operations
• A passion for building real community connections

Coffee experience is a plus, but not required. We value genuine people who are hardworking, dependable, excited to help grow the business, and willing to learn and adapt to new systems as we scale.

Key Responsibilities

Our Operational Manual is your playbook - a step-by-step system for every part of the job so you don’t have to guess or wing it. From your first week to your 100th, everything is written down, and designed to reduce stress while making success straightforward.

You'll support leadership initiatives and engage in constructive discussions while aligning with company direction (healthy debates are always welcome). From there, your day-to-day looks like this:

• Customer Service and Experience: Ensure shop follows Biddle’s Brand Standards**,** follow our Customer Journey protocol, handle inquiries and escalations, train employees on customer service when necessary
• Team Management and Development: Employee training, shift scheduling, employee conflict resolution, succession planning, regular employee check ins, weigh in during the onboarding / off-boarding process
• Inventory and Supply Management: Maintain our Inventory Management system, order inventory, maintain our Waste Log, report on inventory and waste
• Food Preparation and Management: Allergen protocol, food safety enforcement, portion control / recipe adherence audits
• Cleanliness, organization, and maintenance: maintain cleaning schedules,enforce our opening, closing, and daily task lists, maintain proper storage, follow our preventive maintenance checklists
• Operational Oversight and Daily Execution: Calibrate equipment daily for consistency, execute shift handoffs, enact workflow optimizations
• Compliance and Safety: Ensure shop stays in compliance with licensing and permitting, food safety, hygiene, and conduct emergency drills when necessary
• Financial Operations: Location cash handling, budget input and execution
• Performance Reporting and Continuous Improvement: Continuously update the operational manual, regular reporting to the team and leadership
• Department Relations: closely work with the bakery, supply content to marketing, execute promotional deals / specials

Pay: Up to $40,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Work Location: In person