Coffee Shop Manager

The Good Coffee Company is seeking a dependable and organized Coffee Shop Manager to oversee daily café operations and support the coffee shop team. This role involves coordinating staff, maintaining beverage and customer-service standards, monitoring supplies, assisting customers, and helping ensure smooth and efficient operations throughout each shift. The ideal candidate is an experienced café or hospitality professional with strong communication, leadership, and organizational skills.

Key Responsibilities

• Oversee daily coffee shop operations and customer-service activities.
• Coordinate staff assignments and workflow throughout each shift.
• Support, guide, and communicate with baristas and café team members.
• Monitor beverage quality, order accuracy, and customer-service standards.
• Assist with training, onboarding, and coaching of new and existing team members.
• Handle routine customer questions and service concerns professionally.
• Monitor coffee, beverage, food, and café supply levels.
• Assist with ordering, receiving, organizing, and restocking supplies.
• Support POS operations and routine cash-handling procedures.
• Maintain clean, organized, and properly stocked café areas.
• Support opening and closing procedures and daily operational checklists.
• Help maintain efficient customer and order flow during busy service periods.
• Communicate staffing, supply, and operational needs to management.
• Follow food-safety, sanitation, workplace, and company procedures.

Qualifications

• Previous coffee shop, café, restaurant, hospitality, or food-service experience.
• Previous supervisory, shift-lead, or management experience is preferred.
• Strong leadership, communication, and customer-service skills.
• Dependable, organized, and comfortable taking responsibility.
• Able to manage multiple tasks and priorities in a busy café environment.
• Good attention to beverage quality, cleanliness, and service details.
• Familiarity with POS systems, inventory procedures, and café operations is helpful.
• Able to train, support, and work effectively with a team.
• Professional and respectful approach to customers and coworkers.

Benefits

• On-the-job training and management support.
• Opportunities to develop leadership and coffee shop operations skills.
• Flexible scheduling may be available.
• Employee discounts or café perks may be available.
• Supportive and team-oriented work environment.
• Additional benefits may vary by position and location.

About the Company

The Good Coffee Company provides a welcoming coffee shop environment focused on quality beverages, friendly customer service, and efficient daily operations. The team works together to maintain clean and organized service areas while creating a positive experience for customers.

Pay: $25.00 - $30.00 per hour

Expected hours: 36.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person