Coffee Shop Manager

About the Position
Scarlet Tap is looking for an experienced, organized, and customer-focused Coffee Shop Manager to oversee daily coffee shop operations and lead the team in delivering excellent service. The successful candidate will be responsible for staff management, customer satisfaction, stock control, sales performance, cleanliness, and maintaining high standards across the coffee shop.

Key Responsibilities

• Oversee the day-to-day operation of the coffee shop.
• Lead, motivate, and supervise café and barista team members.
• Prepare staff schedules and coordinate daily shift responsibilities.
• Ensure customers receive friendly, efficient, and professional service.
• Monitor the quality and consistency of coffee, food, and other products.
• Manage stock levels, deliveries, inventory, and supplier coordination.
• Monitor sales, expenses, cash handling, and daily financial procedures.
• Recruit, train, coach, and support team members.
• Handle customer feedback, complaints, and service issues professionally.
• Maintain high standards of cleanliness, food hygiene, and health and safety.
• Ensure coffee machines, equipment, and service areas are properly maintained.
• Coordinate with kitchen and front-of-house teams to ensure smooth service.
• Help develop strategies to improve sales, customer satisfaction, and operational efficiency.

Qualifications & Skills

• Previous experience as a Coffee Shop Manager, Café Manager, Supervisor, or similar hospitality role.
• Strong leadership and team-management skills.
• Excellent customer-service and communication abilities.
• Good knowledge of coffee shop and café operations.
• Strong organizational and time-management skills.
• Good understanding of stock control, cash handling, and sales performance.
• Ability to work effectively in a busy, fast-paced environment.
• Reliable, professional, and positive attitude.
• Flexible to work evenings, weekends, and busy periods.

What the Role Offers

• Competitive salary and potential performance incentives.
• Training and professional development opportunities.
• Friendly and energetic coffee shop environment.
• Opportunities for career progression within hospitality.
• Employee discounts or staff benefits may be available.
• Valuable management experience within a busy coffee shop operation.

Pay: £24.00-£36.00 per hour

Expected hours: 46.0 per week

Benefits:

• Company events
• Company pension
• Employee assistance programme
• Employee discount
• Flexible schedule
• Gym membership
• Referral programme
• Store discount

Work Location: In person