Coffee Shop Team Member

The Optimist Raleigh is seeking a friendly, dependable, and team-oriented Coffee Shop Team Member to support daily café operations and provide welcoming service to customers. This role involves taking orders, assisting with beverage and food service, handling routine transactions, maintaining clean service areas, and working closely with coworkers to ensure smooth operations. The ideal candidate is attentive, reliable, and comfortable working in a busy café environment.

Key Responsibilities

• Welcome customers and provide friendly, professional, and attentive service.
• Take coffee, beverage, and food orders accurately.
• Assist with preparing coffee, tea, and other beverages according to established procedures.
• Operate the POS system and process customer payments accurately.
• Answer basic questions about menu items, beverages, and café offerings.
• Communicate order details and customer requests clearly with team members.
• Assist with dine-in, pickup, and takeout orders as needed.
• Keep counters, tables, beverage stations, and customer areas clean and organized.
• Replenish cups, lids, napkins, utensils, ingredients, and other café supplies.
• Support coworkers during busy service periods to maintain efficient order flow.
• Assist with opening, closing, and routine daily café responsibilities.
• Follow food-safety, sanitation, cleanliness, and workplace procedures.
• Help create a welcoming and positive experience for every customer.

Qualifications

• Previous coffee shop, café, restaurant, retail, or customer-service experience is helpful.
• Friendly, professional, and respectful approach to customers.
• Strong communication and teamwork skills.
• Reliable, punctual, and responsible.
• Comfortable working in a fast-paced café or hospitality environment.
• Good attention to cleanliness, accuracy, and customer service.
• Able to learn POS systems, beverage preparation, and café procedures.
• Willingness to follow instructions and support coworkers.
• Ability to work effectively both independently and as part of a team.

Benefits

• On-the-job training and support.
• Flexible scheduling may be available.
• Employee discounts or café perks may be available.
• Opportunities to develop coffee shop and customer-service skills.
• Supportive and team-oriented work environment.
• Additional benefits may vary by position and location.

About the Company

The Optimist Raleigh provides a welcoming hospitality environment focused on quality food and beverages, friendly service, and efficient daily operations. The team works together to maintain clean and organized service areas while creating a comfortable and positive experience for customers.

Pay: $23.00 - $28.00 per hour

Expected hours: 33.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person