Coffee Team Lead

The Coffee Team Lead supports daily café operations while fostering a welcoming, team-oriented environment. This hands-on role requires strong multitasking, adaptability, and the ability to balance team support with operational needs, while partnering with leadership to drive performance, team development, and efficient café operations.

• Help ensure smooth, efficient daily café operations by anticipating needs and solving challenges in real time

• Help train, coach, and develop team members to build confidence, consistency, and strong service habits

• Provide ongoing guidance and support on the floor to reinforce standards and encourage growth

• Partner with leadership to align staffing with business flow and seasonal trends

• Lead from the floor as needed to ensure smooth operations and a strong guest experience

• Maintain high standards for beverage quality, service, cleanliness, and hospitality

• Assist with inventory and ordering to promote efficiency and minimize waste

• Monitor sales, labor, and operational performance and communicate insights to leadership

• Foster a positive, inclusive team culture that supports collaboration and work-life balance

• Ensure compliance with food safety, sanitation, and company policies

• Support community engagement efforts, resident events, and seasonal promotions

• Communicate equipment or maintenance needs proactively

• Step into evolving responsibilities as business needs shift throughout the year

• Occasional travel may be necessary as needed

• Perform all other duties and tasks as assigned by management

• Must be able to complete all physical requirements of this role with or without a reasonable accommodation

• 1–2 years of experience in coffee, food & beverage, or hospitality leadership

• Strong organizational and communication skills

• Experience in scheduling, training, and inventory management

• Ability to lift 25+ lbs and stand for extended periods

You'll crush it if you have experience with

• College cafés, student housing, or startup-style coffee shops
• Leading high-energy teams in customer-facing environments
• Event planning or engagement in a community-driven setting

Organizational Structure

Reports to: National Beverage Director

Direct Reports: Baristas