Coffee Technical Support

Hours: Monday to Friday, 8.00am to 5.00pm. Plus a rotational weekend working
Location: Miller's Vanguard, Bury, BL9 6LE

Job Description

Due to growing business demands, we’re expanding our operations team and looking for a talented Coffee Technical Support advisor to join us.

If you have hands-on experience with Expresso and bean to cup equipment and a strong technical background, this role could be a perfect fit. If you’re a coffee service engineer andready to step into a support position, we want to hear from you!

Your Role:

As our Catering Engineer Technical Support, you’ll be the go-to expert, assisting field-based engineers in diagnosing and resolving technical issues efficiently. Your responsibilities will include:

✔ Providing real-time technical support to engineers to troubleshoot faults
✔ Interpreting technical manuals to ensure accurate part identification
✔ Assessing the priority of reactive calls based on severity
✔ Triage jobs to streamline resource planning and improve efficiency
✔ Transcribing verbal technical details from engineers into company systems
✔ Identifying, diagnosing, and resolving technical issues with precision

What You'll Bring:

We’re looking for someone with a strong technical skillset and problem-solving mindset. You should have:

• Solid understanding of wiring schematics and technical documentation
• Expertise in electrical and mechanical systems
• Sharp analytical and problem-solving skills
• Strong communication abilities
• A high level of computer literacy
• Familiarity with industry-specific tools and technologies
• The ability to research and adapt to new equipment

If you’re ready to take your technical expertise to the next level and support engineers in delivering top-tier service.

Our service are as follows:

• Nationwide reactive maintenance
• Hygienic Deep cleaning & Planned maintenance services
• Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people
Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.

Our team of over 390 employees have the advantage of working in state-of-the-art working environments:

• New Technical response centre
• Award Winning research, Innovation, and recycling facility
• Industry leading Mercedes Benz fleet (for specific roles)

We believe in providing you with the very best environment and tools to do the job.

Career Development
Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.

Ideal Candidate

• Previous experience in a similar role or a willingness to learn
• Good at understanding wiring schematics & technical information.
• A good understanding of electrical & mechanical systems.
• Good communicator Good level of computer literacy

Desirables

• Knowledge of component parts and a technical understanding of expresso and bean to cup equipment

Why Join Us

• Training in our City & Guilds accredited academy
• Job Specific Uniform & tooling for all roles
• Company wide fun days and charity events
• Company Pension
• 24 Holidays per year + public bank holidays
• Regular staff ‘treats’ for employees and their families

#INDM2

Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Experience:

• Electrical engineering: 1 year (required)
• Technical understanding of bakery and catering equipment: 1 year (required)

Work Location: In person