Cold caller and appointment setter

Cold Caller & Appointment Setter

Position Overview

We are looking for a confident, motivated and results-driven Cold Caller & Appointment Setter to join our team. The successful candidate will be responsible for contacting prospective clients, introducing our services, identifying potential opportunities and securing qualified appointments for our consultants/advisers.

This role is ideal for someone who enjoys communicating with people, is comfortable making outbound calls and is motivated by performance-based earnings.

Key Responsibilities

• Make outbound cold calls to prospective clients from provided lead lists.
• Introduce the company and clearly explain the purpose of the call.
• Build rapport with prospective clients and identify their needs.
• Qualify leads based on the company’s requirements.
• Schedule appointments for advisers/consultants with qualified prospects.
• Confirm appointments and follow up with clients where necessary.
• Maintain accurate records of calls, leads, outcomes and appointments.
• Follow up on unanswered calls, interested prospects and potential leads.
• Meet agreed daily and monthly calling and appointment-setting targets.
• Communicate professionally with clients via telephone, email and WhatsApp where required.
• Provide regular feedback on lead quality and client responses.
• Work closely with advisers and management to ensure a smooth handover of qualified appointments.
• Maintain professionalism and confidentiality when handling client information.

Requirements

• Previous experience in cold calling, telesales, appointment setting, customer service or a similar role is advantageous.
• Excellent verbal communication and interpersonal skills.
• Confident and professional telephone manner.
• Ability to handle rejection and remain motivated.
• Strong persuasion and relationship-building skills.
• Good organisational and time-management skills.
• Target-driven and self-motivated.
• Basic computer literacy and ability to work with CRM systems or spreadsheets.
• Reliable and punctual.
• Ability to work independently while also being part of a team.

Performance Targets

The successful candidate will be expected to work towards agreed performance targets, which may include:

• Number of outbound calls per day.
• Number of qualified leads generated.
• Number of appointments booked.
• Appointment attendance/conversion rate.
• Monthly appointment and performance targets.

Compensation & Commission

Base Salary: [Insert salary]

In addition to the base salary, the position includes a performance-based commission structure.

Example commission structure:

• Commission per qualified appointment booked: R[XX]
• Additional commission for attended appointments: R[XX]
• Additional performance bonus: R[XX] when monthly appointment targets are exceeded.

The final commission structure will be communicated upon appointment and may be linked to appointment quality, attendance and/or successful conversion.

Working Hours

8:30 to 4:30

Location

rivonia sandton

What We Offer

• Competitive base salary.
• Uncapped performance-based commission.
• Performance incentives and bonuses.
• Training and ongoing support.
• Opportunity for growth and career development

Pay: R6 000,00 - R6 500,00 per month

Work Location: In person