Cold Caller

Company Description The Bedford Group Insurance is dedicated to securing the best possible insurance solutions for every client. The organization focuses on understanding individual and business needs to match them with suitable coverage options. Team members work collaboratively to deliver high-quality service and build long-term client relationships. The company values professionalism, integrity, and a client-first approach in all interactions. Applicants can expect a performance-driven environment that prioritizes customer satisfaction and clear communication.

Role Description The Cold Caller role at The Bedford Group Insurance is a remote contract position focused on outbound prospecting and lead generation. Day-to-day responsibilities include making high-volume outbound calls to potential clients, introducing the company’s insurance services, and gathering basic information to qualify leads. The Cold Caller will schedule follow-up calls or appointments for licensed agents, accurately document call outcomes in the CRM or tracking system, and meet established call and conversion targets. The role also involves following call scripts while customizing messaging to each prospect, handling initial questions about services, and providing a professional and respectful experience on every call. Collaboration with the sales team to refine outreach strategies and share feedback from prospects is expected.

Qualifications

• Strong verbal communication, active listening, and clear telephone etiquette skills.
• Experience with outbound calling, telemarketing, or sales support in a high-volume call environment.
• Ability to use CRM or call-tracking tools, basic data entry skills, and comfort working with spreadsheets or contact lists.
• Time management skills, reliability in meeting calling quotas, and ability to work independently in a remote setting.
• Professional, client-focused attitude with resilience when handling rejection and persistence in follow-up.
• Prior exposure to insurance, financial services, or other regulated industries is beneficial but not required.
• High school diploma or equivalent; additional education or training in sales or customer service is a plus.