Collaboration Platform Administrator

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

We have an exciting opportunity at the Department of State! The Collaboration Platform Administrator will administer and maintain enterprise collaboration platforms including SharePoint and other MS 365 collaboration tools. This ensures we deliver collaboration capability that supports the customer’s mission to provide IT services to DoS users enterprise wide.

Responsibilities:

• You will administer and maintain collaboration platform sites in conjunction with other DoS organizations, including SharePoint Online, MS Teams sites, and other MS 365 collaboration services as deployed by the customer.
• You will conduct transitions to the latest version of collaboration platform, ensuring compatibility with cloud environments and enhanced collaboration features.
• The Collaboration Platform Administrator provides support for collaboration sites, including add-ins and bug fixes using MS Power Automate, HyperText Markup Language (HTML), jQuery, and JavaScript.
• You will be required to create, maintain, and troubleshoot site collections, project sites, lists, and libraries; implementing AI-driven tools for monitoring and troubleshooting, including predictive analytics for system health and compliance.
• You will also be responsible for reviewing system resources, including Unified Logging System (ULS) and Windows Logs for system health concerns.
• You will be required to monitor permissions and audit logs for governance violations and report them.
• You will be responsible for managing and updating all guides, KM articles, and SOPs related to the customer’s collaboration platform processes and systems.

Qualifications

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 5+ years
• Bachelor's in IT or related field
• Microsoft 365 Certified: Teams Administrator Associate
• Secret Security Clearance

PREFERRED REQUIREMENTS:

• Comp TIA Sec+, ITIL 4 Foundation Certification(s)

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

• • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 40 pounds
  • Travel by land or air transportation up to 25%

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.